Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Terri Powers

Summary

Accomplished Flight Attendant offering many years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Due to the pandemic the airline I worked for closed its doors. Currently I am looking for a part time or temporary position that I can use my customer service skills with. I am reliable and timely.

Overview

24
24
years of professional experience

Work History

Hostess

Gothem Market
11.2021 - 01.2023
  • Answered customer questions about hours, seating, and menu information.
  • Enforced covid restrictions.

Flight Attendant

ExpressJet Airlines
08.2002 - 01.2023
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Owner

Putnam Parcels/Mailboxes Etc.
09.1998 - 02.2004
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Exceptional communication
  • Complaint Handling

Accomplishments

I currently volunteer with several organizations.

I have attended NY Bartending school.

have worked for Nutri System Diet program conducted motivation classes.



Timeline

Hostess

Gothem Market
11.2021 - 01.2023

Flight Attendant

ExpressJet Airlines
08.2002 - 01.2023

Owner

Putnam Parcels/Mailboxes Etc.
09.1998 - 02.2004

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Terri Powers