Terri Vaught
Belton,MO
Summary
Professional and knowledgeable worker offering valuable contributions in multiple facets of business operations. Flexible in learning new skills and growth after obtaining many years of customer service and management experience. Hardworking and dependable while also offering problem-solving, organization, and communication skills required for any professional setting.
Overview
42
42
years of professional experience
Work History
Receptionist
Park Lawn Funeral Home
2018.06 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office appointments to optimize communication.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Private Caretaker
Private Care
2017.02 - 2019.06
- Enhanced patient well-being by providing comprehensive and personalized care, including assistance with daily living activities.
- Maintained a safe and comfortable environment for patients by performing light housekeeping duties and addressing any safety concerns.
- Facilitated communication between patient's family members and healthcare professionals to ensure continuity of care.
- Demonstrated adaptability in response to changes in patients needs or preferences, adjusting care plans accordingly to optimize outcomes. Especially nearing end of life care.
- Managed medications for patient to ensure proper administration and adherence to prescribed schedules.
Caretaker
Brookdale At Home Foxwood Springs
2015.01 - 2018.06
- Ensured timely delivery of meals to patients, maintaining a high level of customer service and satisfaction.
- Maintained cleanliness and organization in food preparation areas, adhering to strict sanitation standards and guidelines.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Monitored food safety and sanitation standards in food service areas.
- Increased overall kitchen productivity by assisting with food preparation tasks such as chopping vegetables, assembling plates, and serving meals during peak hours.
Business Owner/Operator
Precept Cleaning
1981.12 - 2018.06
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Exceeded revenue targets through effective marketing strategies and expanding product offerings.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Maintained and grew relationships with a wide variety of businesses allowing the company consistent growth and constant productivity.
Education
High School Diploma -
Ruskin High School
Kansas City, MO05.1974
Skills
- Business Operations Understanding
- Customer/Client Relations
- Schedule Management
- Business Correspondence
- Organization Skills
- Staff Management
- Time Management
- Customer Service
- Call Management
- Courteous and Professional
- Problem-Solving
- Call Answering and Routing
References
References available upon request.
Timeline
Receptionist
Park Lawn Funeral Home
2018.06 - Current
Private Caretaker
Private Care
2017.02 - 2019.06
Caretaker
Brookdale At Home Foxwood Springs
2015.01 - 2018.06
Business Owner/Operator
Precept Cleaning
1981.12 - 2018.06
High School Diploma -
Ruskin High School
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