Terri Vermaelen
Jacksonville
Summary
Skilled in clear communication, efficient problem resolution, and managing concurrent tasks. Dedicated to enhancing client experiences and contributing to team achievements through reliable support. Proven track record of collaboration and success in diverse environments.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Community First Credit Union
Jacksonville
12.2021 - 03.2022
- Engaged in effective communication with members and internal teams, facilitating the exchange of information and resolving routine inquiries officially.
- Identified members’ financial needs and recommended suitable Credit Union solutions, contributing to cross-selling efforts.
- Processed monetary transactions with precision, ensuring compliance with banking policies and procedures.
Bakery Team Member
Whole Foods Market
Jacksonville
12.2020 - 09.2021
- Supported team operations by receiving, preparing, and maintaining products in line with company standards.
- Ensured excellent customer service by promptly addressing customer needs and adhering to quality standards.
- Assisted in inventory management by checking product quality.
- Contributed to production efficiency by upholding quality standards when preparing baking products for the sales floor.
Head Cashier
Sprouts Farmers Market
Jacksonville
06.2018 - 11.2020
- Supervised and supported a team of cashiers to ensure excellent customer service and operational efficiency.
- Assigned tasks, monitored cash register supplies, and ensured cleanliness standards in the store.
- Assisted in hiring, training, and disciplinary actions for new cashiers.
Education
Associate of Arts - Data Analytics
Florida State College
Jacksonville, Florida, FLExtracurriculars
- San Jose Episcopal Day School, 2021-2022, Provided guidance and support for campers and colleagues and promoted positive behavior of campers., Assisted with set-up and clean-up of camp areas and ensured check-in and check-out procedures were accurate with attendance records., Facilitated art-related programs for campers.
- Activity, 2019-2020, Completed a 500 hour yoga certification course while living in India for 6 months., Started an agriculture club in high school., Part-time personal trainer.
Timeline
Call Center Representative
Community First Credit Union
12.2021 - 03.2022
Bakery Team Member
Whole Foods Market
12.2020 - 09.2021
Head Cashier
Sprouts Farmers Market
06.2018 - 11.2020
Associate of Arts - Data Analytics
Florida State College