Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terria Brown

Ellenwood,GA

Summary

E-911 Team Lead with a strong focus on operational efficiency, team training, and community outreach. Proven ability to enhance public safety awareness and foster solid relationships with citizens.

Dedicated E-911 professional with extensive experience in supervising daily operations and employee training. Known for exceptional communication skills and a strong customer focus, contributing to improved team performance and community trust.

Overview

24
24
years of professional experience

Work History

E-911 Team Lead

City of Decatur Police
Decatur, GA
02.2002 - Current
  • Supervised daily operations, ensuring compliance with departmental policies and procedures.
  • Answer emergency and non-emergency calls
  • Coordinated community outreach initiatives, promoting public safety awareness and building trust with citizens.
  • Dispatch to Police and Fire
  • Assisted in recruitment to build team of top performers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Customer service and Cashier

Education

High School Diploma -

Decatur High School
Decatur, GA
06-1993

Skills

  • Attention to detail
  • Customer focus
  • Shift scheduling
  • Call center operations
  • Overtime management
  • Multitasking
  • Excellent communication
  • Customer service
  • Computer skills
  • Multitasking Abilities
  • Schedule management
  • Employee evaluation
  • Relationship building
  • Employee training
  • Employee engagement
  • Teamwork and collaboration
  • Team supervision
  • Team motivation
  • Staff training
  • Cash handling
  • Evaluating employee work

Timeline

E-911 Team Lead

City of Decatur Police
02.2002 - Current

High School Diploma -

Decatur High School

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