Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Terriann Biagi

Raleigh,NC

Summary

Accomplished servant leader and analytical problem-solver with over 20 years experience in leading teams to achieve exceptional results. Proven track record in reducing costs, improving productivity, and increasing customer satisfaction, with exceptional skills in developing and implementing process improvements.

Overview

19
19
years of professional experience

Work History

District Manager

Safelite Autoglass
03.2023 - Current
  • 11 units totaling 155 associates, fleet of 75 maintained vehicles, and 51M in annual revenue.
  • Cumulative KPI ranked #1 of 86 markets YTD in categories including sales, productivity, retention rate, waste/loss, and customer satisfaction.
  • Training Mentor producing 3 top quartile new hire District Managers across three regions.
  • VAPS Pilot Lead, resulting in a customer-facing retail sales increase of 21%, YTD.
  • Regional Safelite Foundation Champion, fostering over 10,000 associate community hours and $180,000 in charitable allocations, YTD.

District Manager

Urban Food Group
06.2020 - 03.2023
  • 10 units across three markets, totaling 160 associates, with a budget of 26M.
  • Developed and implemented catering and private dining programs, resulting in a 16% sales increase YoY.
  • Negotiated supplier contracts, resulting in a 6% increase in profit margin.
  • New systems implementation including WorkDay, ADP, and R365, resulting in more efficient payroll functions and a COGS reduction of 11%.

Multi-Unit General Manager

Empire Eats
08.2016 - 06.2020
  • 3 units totaling 80 associates, with a budget of 19M.
  • Streamlined operations and inventory practices, resulting in a loss reduction of 10% and controllable spend reduction of 12%.
  • MIT Group Coach, producing 4 GMs and 14 FOH/BOH salaried leaders, with a 77% internal promotion rate.

Director of Operations

The CLC Group
02.2006 - 08.2016
  • 9 units with 135 associates, with a budget of 24M.
  • Led integration of cross-training utilization of all stores' associates to ensure proper staffing and produce a payroll reduction of 12%.
  • Acute P&L management resulting in an increase of 6% YoY annualized profit.
  • Implemented a risk management strategy that reduced operational risks by 40% and improved overall compliance with regulations.

Skills

  • Strategic Planning
  • Staff Training and Development
  • Process Improvement
  • Succession Planning
  • Growth Optimization
  • Performance Management
  • Cross-Functional Team Leadership
  • Business Development

Accomplishments

  • 2020 NCRLA Stars of the Industry Manager of the Year
  • 2016 Bay Area Women in Leadership Hospitality Leader
  • 2009 CHLA Excellence in Hospitality Award

Timeline

District Manager

Safelite Autoglass
03.2023 - Current

District Manager

Urban Food Group
06.2020 - 03.2023

Multi-Unit General Manager

Empire Eats
08.2016 - 06.2020

Director of Operations

The CLC Group
02.2006 - 08.2016

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Terriann Biagi