Terrica Curry
Stone Mountain,GA
Summary
Dynamic professional with extensive experience at Claratel Behavioral Health, excelling in customer service and administrative efficiency. Proven ability to enhance patient engagement and support recovery through empathetic communication and meticulous documentation. Skilled in managing multi-line phone systems and resolving complex issues, ensuring a seamless experience for clients and staff alike.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Claratel Behavioral Health
Decatur, Ga
03.2022 - 11.2025
- Greeted and assisted patients, providing exceptional customer service in a fast-paced environment.
- Managed multi-line phone system, ensuring timely and accurate communication with clients and staff.
- Maintained confidentiality of patient records in compliance with HIPAA regulations and organizational policies.
- Processed insurance verifications and patient registrations, enhancing administrative efficiency.
- Trained new front desk staff on operational procedures and customer service best practices.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Behavioral/ Substance Abuse Tech
Claratel Behavioral Health
Decatur, Ga
06.2013 - 03.2022
- Monitored client behavior and progress to ensure adherence to treatment plans.
- Provided support during group therapy sessions, fostering a safe environment for sharing.
- Documented client interactions and treatment progress accurately in electronic health records.
- Trained new staff on best practices for client engagement and crisis intervention techniques.
- Conducted regular drug screenings to monitor client adherence to treatment protocols, addressing non-compliance promptly to prevent setbacks in recovery progress.
- Helped clients navigate complex social service systems by providing guidance on available resources and advocating on their behalf when necessary.
- Provided empathetic support during crisis intervention situations, deescalating tensions and facilitating appropriate resolutions.
- Ensured safe living environments through thorough inspections, compliance with regulations, and prompt reporting of any issues discovered.
- Maintained accurate client records to ensure continuity of care across different service providers within the facility or community support network.
- Enhanced patient engagement with culturally sensitive counseling techniques tailored to individual needs and goals.
- Assisted in the development of customized discharge plans, ensuring smooth transitions from residential facilities to outpatient care or community support programs.
- Assisted clients in developing essential life skills such as time management, problem-solving, and healthy coping mechanisms for long-term success.
- Established rapport with diverse clientele for better communication while addressing their individualized concerns around substance abuse issues.
- Improved client outcomes through consistent monitoring, assessment, and documentation of progress in therapy sessions.
- Supported clients in their journey towards sustained recovery through active listening, empathetic understanding, constructive feedback, and ongoing encouragement.
- Facilitated group and individual therapy in outpatient setting.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
Education
Morris Brown College
Atlanta, GAHigh School Diploma -
Walker High
Atlanta, GA06.1987
Skills
Customer service
Attention to detail
Time management
Listening skills
Cash handling
Data entry
Problem-solving skills
Scheduling
Verbal and written communication
Administrative skills
Sensitive information handling
Complex Problem-solving
Guest relations
Multi-line telephone systems
Clerical support
Email correspondence
Punctual and reliable
Courteous and professional
Relationship building
Timeline
Front Desk Receptionist
Claratel Behavioral Health
03.2022 - 11.2025
Behavioral/ Substance Abuse Tech
Claratel Behavioral Health
06.2013 - 03.2022
Morris Brown College
High School Diploma -
Walker High