TERRICA A. BENDER
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bar Manager
The Bistro
12.2017 - 08.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
Server
Dimitri's on the Water
01.2015 - 10.2017
- Created a unique dining experience for each guest, basic financial maintenance, exceptional customer service/ issue resolution, above average sales in all departments.
Bartender
Gigi's Italian restaurant
02.2013 - 01.2015
- Maintain an accurate cash drawer throughout shift and account for any and all discrepancies in the final drawer tally
- Developed an efficient work pace that kept the customers at the bar and the dining room satisfied at all times; and assist with food and beverage pairing decisions for guests.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Skills
- Labor Cost Controls
- Customer Needs Assessments
- Cocktail Knowledge
- Aloha POS
Ability Summary
Energetic professional with over 10 years experience in a range of customer-oriented service roles. Strong ability to troubleshoot and problem solve in fast paced environment. Seasoned leader and decision maker equipped with the finesse to effectively communicate with a variety of client personality types.
Certification
- safe serve, the Bistro - current
Timeline
Bar Manager
The Bistro
12.2017 - 08.2023
Server
Dimitri's on the Water
01.2015 - 10.2017
Bartender
Gigi's Italian restaurant
02.2013 - 01.2015
- safe serve, the Bistro - current
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