TERRIE B. STRONG
Tempe,AZ
Summary
Technical expertise in presentation preparation, electronic filing management, and report generation. Analytical problem solver adept at addressing challenges from various angles. Strong communicator with proven ability to manage competing priorities while meeting organizational goals. Proficient in IT methodologies and their impact on business objectives, with specialties in administrative operations, customer service, and time management.
Overview
10
10
years of professional experience
Work History
Dispatcher
Roto Rooter
Tempe, AZ
12.2024 - 06.2025
- Facilitated communication between field service technicians and customers to enhance service delivery.
- Distributed jobs efficiently among field service technicians across multiple states.
- Managed workload of service technicians to optimize regional operations.
- Informed customers about arrival status of assigned service technicians, ensuring transparency.
- Relayed crucial job details to service technicians for effective task execution.
- Resolved customer service concerns promptly to maintain satisfaction levels.
- Demonstrated strong multitasking abilities in a fast-paced environment.
- Utilized Microsoft Word and Excel proficiently to support daily operations.
Dispatcher
American Automobile Association (AAA)
Phoenix, AZ
05.2019 - 11.2024
- Assisted AAA members with roadside assistance requests efficiently and professionally.
- Processed inbound and outbound calls in a fast-paced call center environment.
- Closed service requests promptly using AAA electronic dispatching system.
- Kept members updated on request status through internal dispatching applications.
- Utilized available resources to ensure exceptional member service under pressure.
Level II Technical Support
Robert Half Technology / Staffing Agency
Phoenix, AZ
01.2015 - 09.2018
- Delivered technical support for Advisor Group clients, managing access to security policies via Active Directory Domain Services.
- Created and documented incident tickets in ConnectWise ticketing management system.
- Processed welcome letters and managed customer accounts using User Management Utilities (Vision202).
- Resolved complex software issues through detailed analysis and understanding of company systems.
- Accurately inputted data into Salesforce, reviewing and correcting client accounts as necessary.
- Utilized escalation procedures to ticket and escalate issues to department managers.
- Achieved quality and production goals with meticulous attention to detail.
- Contributed to special projects, providing assistance as required.
- Advisor Group
Education
High School Diploma - undefined
Alexander Hamilton High School
Los Angeles, CAAssociate of Applied Science - Computer Science
Everest University Online
Orlando, FL07.2013
Undergraduate Studies - undefined
Phoenix Community College
Phoenix, AZ05.2000
Skills
- Microsoft Office Suite
- Customer relationship management
- Salesforce and ConnectWise
- Knowledge management systems
- Data analysis and reporting
Timeline
Dispatcher
Roto Rooter
12.2024 - 06.2025
Dispatcher
American Automobile Association (AAA)
05.2019 - 11.2024
Level II Technical Support
Robert Half Technology / Staffing Agency
01.2015 - 09.2018
High School Diploma - undefined
Alexander Hamilton High School
Associate of Applied Science - Computer Science
Everest University Online
Undergraduate Studies - undefined
Phoenix Community College