Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Terrina Green

Muskegon,MI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

ASC Transport
05.2012 - Current

Prepare and review operational reports and schedules to ensure accuracy and efficiency.

Set goals and deadlines for the department.

Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or disposal of records.

Bus Driver, Cafeteria Worker, Substitute Teacher

Richmond County School System
08.2000 - 06.2010

Drive the students to and from school daily in a safe environment.

Prepare breakfast and lunch for students daily, also responsible for cleanliness of Bus and Cafeteria.

Substitute for Teachers that were unavailable on their work days.

Education

Bachelor of Science - Psychology

University of Phoenix
Tempe, AZ
01.2017

Skills

  • Retail Sales Customer Service
  • Stocking and Replenishing
  • Microsoft PowerPoint
  • Customer Relations
  • Credit Card Payment Processing
  • Report Preparation
  • Microsoft Word
  • Call Center Operations
  • Conflict Resolution

Timeline

Customer Service Representative

ASC Transport
05.2012 - Current

Bus Driver, Cafeteria Worker, Substitute Teacher

Richmond County School System
08.2000 - 06.2010

Bachelor of Science - Psychology

University of Phoenix

Similar Profiles

CREATE PROFILE
Terrina Green