Terrionna Clement
Youngsville,LA
Summary
Dynamic and adaptable professional with a proven track record at Acadiana Imaging Services, excelling in customer service and tech-savviness. Demonstrated ability to enhance patient satisfaction and streamline registration processes, achieving significant improvements in clinic utilization. Skilled in multitasking and organization, adept at problem-solving and improving operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technician Assistant/Registration Clerk
Acadiana Imaging Services
Lafayette, LA
11.2021 - Current
- Facilitated smooth patient flow by coordinating check-in, insurance verification, and payment processing procedures.
- Promoted a welcoming environment by greeting patients upon arrival and providing assistance throughout the visit as needed.
- Ensured compliance with HIPAA regulations while handling sensitive medical information during scheduling processes and correspondence.
- Reduced appointment cancellations through proactive follow-up calls and reminders.
- Improved patient satisfaction by efficiently scheduling and confirming appointments.
- Resolved conflicts related to double-bookings or overbookings in a tactful manner that prioritized patient needs while considering provider workload.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Provided exceptional customer service by addressing patient inquiries and concerns in a professional manner.
- Maintained accurate patient records by diligently updating contact information and appointment history in electronic health record systems.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Identified areas for improvement within the registration process through regular self-assessment and feedback from colleagues.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
- Accurately collected and verified patient demographic information for seamless recordkeeping.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Explained form wording to patients to help each understand information required.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Demonstrated adaptability when dealing with unexpected changes or challenges in daily tasks or responsibilities.
- Assisted in processing patient payments via cash, checks and credit cards.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Manager/Cashier
Cajun Deaux
Lafayette, LA
07.2015 - 11.2021
- Completed daily opening/closing procedures to maintain operational efficiency and security standards within the workplace.
- Provided exceptional customer service by greeting patrons warmly, answering questions, and providing recommendations as needed.
- Demonstrated adaptability by covering shifts when necessary to ensure adequate staffing levels during peak hours or absences.
- Handled high volumes of cash transactions securely, minimizing discrepancies in cash handling operations.
- Opened and closed register by counting money, separating charge slips, balancing drawers and making deposits.
- Built strong relationships with customers through friendly demeanor, attentive listening skills, and genuine interest in their needs.
- Used POS system to total customer purchases and receive payment by cash, credit, debit and voucher.
- Collaborated with team members to maintain clean, organized, and well-stocked shelves for enhanced shopping experiences.
- Increased sales through suggestive selling techniques and product knowledge sharing.
- Resolved customer complaints professionally, maintaining a positive store image and reputation.
- Assisted in inventory management, ensuring product availability and proper stocking levels.
- Trained new employees on POS system usage, cashier responsibilities, and store policies for smooth integration into the team environment.
- Maintained accurate cash drawer with diligent counting and reconciliation procedures.
- Assisted in maintaining well-stocked, clean sales floor by unloading merchandise from delivery trucks, organizing merchandise, and transporting merchandise from stockroom to sales floor.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Improved restaurant efficiency by maintaining clean and organized workstations throughout shifts.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Maintained high levels of food safety through proper handling, preparation, and storage procedures.
- Streamlined order processes, resulting in faster turnaround times for customers.
- Implemented new payment processing system, speeding up transaction times for guests.
- Monitored dining area to ensure guest comfort and promptly address any needs or requests.
- Promoted restaurant specials and menu updates to guests, contributing to increased sales.
- Trained new staff on restaurant policies and customer service best practices, elevating overall service quality.
- Streamlined order taking process, enhancing accuracy and reducing wait times.
- Maintained detailed knowledge of menu items, assisting customers with inquiries and dietary needs.
- Resolved customer complaints with professionalism, turning potentially negative experiences into positive ones.
- Increased repeat customer visits with exceptional service and attention to detail.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Utilized POS system to receive and process food and beverage orders.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
High School Diploma -
O. Comeaux High School
Lafayette, LA05.2019
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Customer interaction
- Tech-Savvy
- CPR expertise
- Multitasking
- Reliability
- Effective Communication
- Adaptability and Flexibility
- Goal Setting
- Time management abilities
- Problem-solving aptitude
Certification
BLS certification
Timeline
Technician Assistant/Registration Clerk
Acadiana Imaging Services
11.2021 - Current
Manager/Cashier
Cajun Deaux
07.2015 - 11.2021
High School Diploma -
O. Comeaux High School