Terry A Thompson
Somerset,NJ
Summary
With a proven track record at Coach USA, I excel in defensive driving and passenger assistance, ensuring timely and safe commutes. My dependability and keen attention to detail have consistently enhanced operational efficiency and customer satisfaction, making me a valuable asset to any team seeking to improve service quality and safety standards.
Overview
11
11
years of professional experience
Work History
Professional Bus Operator
Coach USA
New Brunswick, NJ
07.2023 - 01.2024
- Maintained radio contact with dispatch personnel to receive instructions or report delays or passenger issues.
- Collected tickets or cash fares from passengers.
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
Security Guard
South Orange Middle School
South Orange, NJ
09.2022 - 11.2022
- Hands-on experience in providing security services at school
- Exceptional knowledge of school security procedures
- Thorough knowledge of student warning and suspension protocols
- Skilled in understanding student behaviors
- Maintained order during special events such as concerts and conferences.
City Bus Driver (Senior Citizens)
City of Linden Parks and Recreation
Linden
10.2021 - 03.2022
- Operated a vehicle in a safe manner along a designated route on an assigned schedule
- Maintained on-time performance on routes
- Prepared daily trip sheets
- Performed required CDL pre-trip and post-trip on inspections on assigned vehicle
- Reported maintenance needs to mechanic
- Assisted the riding seniors and provided information on routes and schedules
- Provided professional and courteous service to seniors at all times; maintains a professional appearance
Customer Service Representative
A&M Industrial, Inc.
Rahway, NJ
05.2021 - 10.2021
- Welcome and greet staff and visitors, in person or over the phone
- Communicates daily with Vendors, sales representatives, other key internal staff and suppliers in person or via phone, email and faxes
- Expedites orders as appropriate, addresses inquiries regarding products and services including pricing, product availability and returned
- Scan and attached invoices to or Eclipse system
Bus Operator
New Jersey Transit Bus Operations
Newark, NJ
01.2017 - 01.2021
- CDL Class B
- Endorsement P
- Operated buses on variety of schedule routes
- Excellent interpersonal and communication skills
- Through familiarity with bus disability equipment for wheelchair accommodation
- Full knowledge of operational safety standards for coaches
Medical Receptionist/Billing
Life Enhancement Institute LLC
Monmouth Junction, NJ
01.2016 - 01.2017
- Company Overview: Psychiatrist Office
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Scheduling appointments
- Registers new patients and updates existing patient existing patient demographics by collecting patient detailed information
- Collecting patient co-pays
- Post Patient Payments, Create Patient Statements and Process EOB’s
- Accurately post billing and coding payments to patient accounts
- Collect health information as documented by medical specialists and code them appropriately
- Ensure the codes tally with doctors’ diagnosis
- Psychiatrist Office
Medical Clerk/ Referral Coordinator
Robert Wood Johnson Medical Group
New Brunswick, NJ
01.2015 - 01.2016
- Company Overview: Clinical Academic Building (CAB)
- Ensure that referrals are addressed in a timely manner
- Obtains ongoing knowledge, documentation and updates of appropriate referral resources, required forms and key contact persons
- Retrieve messages from Various department
- Put messages into EMR and send to the Nurses
- Clinical Academic Building (CAB)
Medical Receptionist
Cardiovascular Interventionists
East Brunswick, NJ
01.2014 - 01.2015
- Welcome and greet all patients and visitors, in person or over the phone
- Scheduling appointments and Collect Co-pays
- Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information
- Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended
File Clerk- HR Department
Inventiv Health
Somerset, NJ
01.2013 - 01.2014
- Complied with local traffic regulations and safety requirements for bus operation.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Parked vehicles at loading areas to board passengers.
Education
Diploma - Medical Billing and Coding
ANTHEM INSTITUTE
North Brunswick, NJ01.2014
Medical Billing & Coding Specialist -
Central Career School
South Plainfield, NJ01.2010
Diploma -
New Brunswick Adult Learning Center
New Brunswick01.2001
Skills
- Defensive driving
- Passenger assistance
- Route navigation
- Commercial driving
- Fare collection
- Wheelchair lift operation
- Weather condition driving
- Dependability and punctuality
- Attention to detail
- Local routes
Timeline
Professional Bus Operator
Coach USA
07.2023 - 01.2024
Security Guard
South Orange Middle School
09.2022 - 11.2022
City Bus Driver (Senior Citizens)
City of Linden Parks and Recreation
10.2021 - 03.2022
Customer Service Representative
A&M Industrial, Inc.
05.2021 - 10.2021
Bus Operator
New Jersey Transit Bus Operations
01.2017 - 01.2021
Medical Receptionist/Billing
Life Enhancement Institute LLC
01.2016 - 01.2017
Medical Clerk/ Referral Coordinator
Robert Wood Johnson Medical Group
01.2015 - 01.2016
Medical Receptionist
Cardiovascular Interventionists
01.2014 - 01.2015
File Clerk- HR Department
Inventiv Health
01.2013 - 01.2014
Diploma - Medical Billing and Coding
ANTHEM INSTITUTE
Medical Billing & Coding Specialist -
Central Career School
Diploma -
New Brunswick Adult Learning Center
Similar Profiles
Jeremy OrcuttJeremy Orcutt
Dispatcher at Coach USADispatcher at Coach USA
Dylan HollisterDylan Hollister
Bus Driver at Coach USABus Driver at Coach USA
Roberto delcidRoberto delcid
Mechanic Class B at Coach USAMechanic Class B at Coach USA