Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Terry Badgett

Mesquite,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level office assistant position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Romans Adjusters
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Lot Manager

WEST TEXAS AUTO RECOVERY
02.2023 - 04.2024
  • Added and maintained key tags, inspection decals and window stickers for [Number] vehicles on sales lot.
  • Parked vehicles in visually appealing ways to attract customer attention and increase sales.
  • Maintained attractive, tidy parking lot for [Type] dealership.
  • Drove automobiles to other dealerships or vendors for pickups and deliveries..
  • Managed relationships with transportation providers for timely delivery of new vehicles to the lot, reducing idle time before sale or lease initiation.
  • Collaborated with lot staff to have vehicles ready for lot within 48 hours.
  • Assisted customers in locating desired vehicles quickly by maintaining an accurate database of current inventory location information.

YARD ATTENDANT

Texas Colletral Adjusters
11.2022 - 02.2023
  • Answer calls,take pictures on clear data, uploaded pictures to correct portals,release to debtors and transporters, open new order in RDN and RCM

CUSTOMER SERVICE REPRESENTATIVE

Service Star
04.2022 - 11.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

CUSTOMER SERVICE REPRESENTATIVE

Swan Electric Plumbing Heating And Air
11.2020 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

KEY ACCOUNTS MANAGER

Hide And Seek Recovery
06.2020 - 10.2020
  • Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
  • Release to debtors Request keys on new accounts

Education

Basic -

Mesquite High School
Mesquite, TX
05.1994

Skills

  • Time Management
  • Data Entry
  • Scheduling Databases
  • Sorting and Labeling
  • Microsoft Office
  • Office Administration
  • Multi-Line Phone Proficiency
  • Keyboard Entry
  • Filing
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution

Timeline

Customer Service Representative

Romans Adjusters
04.2024 - Current

Lot Manager

WEST TEXAS AUTO RECOVERY
02.2023 - 04.2024

YARD ATTENDANT

Texas Colletral Adjusters
11.2022 - 02.2023

CUSTOMER SERVICE REPRESENTATIVE

Service Star
04.2022 - 11.2022

CUSTOMER SERVICE REPRESENTATIVE

Swan Electric Plumbing Heating And Air
11.2020 - 04.2022

KEY ACCOUNTS MANAGER

Hide And Seek Recovery
06.2020 - 10.2020

Basic -

Mesquite High School

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