Terry Cerrillo
Kyle,TX
Summary
Organized and empathetic individual with a background spent assisting others and providing effective follow-up. Highly adept at case planning and management.
Overview
7
7
years of professional experience
Work History
Security Center Coordinator
Travis County Juvenile Probation
2020.01 - Current
- Operated security software and radio systems daily
- Coordinated and controlled multiple communications and tasks simultaneously, contributing to efficient operations
- Developed and updated checklists, protocols, and phone listings to effectively manage incidents and make necessary notifications.
- Served as a liaison, bridging communication gaps between management, the public, and various stakeholders.
- Fostered positive relationships to ensure smooth interactions.
- Regularly organized, updated, and managed various documents and records concerning clients.
- Responded well in high-pressure situations, making quick and informed decisions.
- Handled sensitive issues with strict confidentiality.
Armed Security Officer Supervisor
Securitas Security Services USA
Austin , TX
2018.04 - 2020.04
- Conducted training sessions to ensure proper execution of assigned duties by all personnel.
- Created schedules for shift rotations and assigned tasks to staff members accordingly.
- Adhered to safety protocols while handling firearms as well as other potentially dangerous equipment.
- Responsible for supervising and coordinating the activities of armed security officers.
- Maintained records of daily observations and incident reports on a daily basis.
- Communicated effectively with both internal personnel and external customers in order to resolve problems quickly.
- Coordinated with local law enforcement agencies in order to investigate any criminal activity occurring within the premises.
- Monitored performance of security staff and provided feedback in order to improve their effectiveness.
Juvenile Detention Officer
Travis County Juvenile Probation
2019.03 - 2019.12
- Provided direct supervision of clients’ daily activities, ensuring a safe, clean, and secure environment
- Provided emotional and physical support to juveniles in detention facilities.
- Encouraged positive behaviors among detained juveniles through rewards systems.
- Developed relationships with both staff members and clients in order to provide an open line of communication.
- Facilitated communication between clients and their families when appropriate.
- Monitored detainees for compliance with regulations, safety protocols, and behavior standards.
- Planned, created, and led daily cognitive skill groups and activities
Patrol Officer
City of Yorktown Police Department
2017.08 - 2018.03
- Patrolled assigned areas within the town, ensuring a visible police presence
- Responded promptly to emergencies, accidents, and incidents
- Conducted investigations related to domestic violence, theft, collisions, and assaults
- Gathered evidence, interviewed witnesses, and prepared detailed reports.
- Served warrants, subpoenas, and other legal documents.
- Provided assistance to victims of crimes or accidents.
- Developed relationships with members of the community through outreach programs.
Education
Bachelor of Science – Psychology -
University of Houston – Victoria
12.2020
Associate of Applied Science (AAS) – Law Enforcement -
Austin Community College – Austin, Texas
12.2016
Addiction Counseling - Human Services
Austin Community College
Austin, TX2009-12
Skills
- Information Collection
- Staff Supervision
- Recordkeeping
- Database Management
- Relationship Building
- Operations Management
- Work Planning and Prioritization
- Best Practices Implementation
- Schedule Management
- Customer Service
- Discretion and Confidentiality
- MS Office
Timeline
Security Center Coordinator
Travis County Juvenile Probation
2020.01 - Current
Juvenile Detention Officer
Travis County Juvenile Probation
2019.03 - 2019.12
Armed Security Officer Supervisor
Securitas Security Services USA
2018.04 - 2020.04
Patrol Officer
City of Yorktown Police Department
2017.08 - 2018.03
Bachelor of Science – Psychology -
University of Houston – Victoria
Associate of Applied Science (AAS) – Law Enforcement -
Austin Community College – Austin, Texas
Addiction Counseling - Human Services
Austin Community College
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