Professional Summary
Overview
Work History
Education
Skills
Timeline

Terry Cooper

Lowes Home Improvment
Jacksonville,FL
21
years of professional experience

Reliable professional with experience in retail, healthcare support, and team coordination. Strong in customer service, cash management, and problem-solving. Committed to accurate transactions, organized operations, and quality service.

Work History

Cashier

7 Years 4 Months
Lowes Home Improvment | 02.2019 - 06.2026
  • Processed cash, credit, debit, and gift card transactions accurately at point-of-sale systems.
  • Resolved customer questions about pricing, returns, and receipt issues with professionalism.
  • Balanced register drawers and reconciled cash handling discrepancies during shift closeout.
  • Supported self-checkout lanes by assisting customers with payment errors and item scanning.

Healthcare Advocate

1 Year 11 Months
Convergys | 03.2017 - 02.2019
  • Reviewed applications and screened patients to determine eligibility for medical and disability assistance.
  • Enhanced healthcare service quality by collaborating with medical professionals and providing accurate patient information.
  • Improved patient satisfaction by actively listening to concerns and addressing their needs promptly.
  • Obtained patient feedback from over [Number] patients to provide appropriate recommendations to improve patient services.

Jr Assistant Manager

11 Years 11 Months
Rainbow Shops | 03.2005 - 02.2017
  • Supervised sales floor operations, ensuring consistent customer service and visual standards.
  • Trained associates on POS procedures, register accuracy, and transaction handling.
  • Coordinated merchandising resets, signage placement, and floor recoveries to support brand presentation.
  • Monitored inventory levels, backroom organization, and replenishment to maintain product availability.

Education

Associate of Science - Healthcare

Virginia College | Jacksonville, FL | 05-2015

Skills

Cash handling
Customer support
Customer service
Customer assistance
Customer service excellence
Cash management
Store maintenance
Service quality
Time management skills
Merchandise restocking
Cash management and management
Cleaning and sanitizing
Staff training
Team coordination
Inventory management
Sales floor organization

Timeline

Cashier

Lowes Home Improvment
02.2019 - 06.2026Read More

Healthcare Advocate

Convergys
03.2017 - 02.2019Read More

Jr Assistant Manager

Rainbow Shops
03.2005 - 02.2017Read More

Virginia College

Associate of Science from Healthcare
Read More
Terry Cooper