Terry Deal-Davis
Dynamic Medical Receptionist with proven expertise at Mooretown Family Clinic in optimizing patient scheduling and enhancing front desk operations. Skilled in insurance verification and electronic medical records management, I excel in delivering compassionate patient relations while ensuring HIPAA compliance. Committed to improving workflow efficiency and creating a welcoming environment for patients.
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Work History
Medical Receptionist
29 Years 1 Month- Managed patient scheduling and coordinated appointments effectively.
- Processed patient registrations and ensured accurate data entry in electronic health records.
- Assisted patients with inquiries, providing information on services and procedures.
- Maintained organized medical files and ensured compliance with confidentiality standards.
- Handled insurance verifications and facilitated claims processing for optimal reimbursement.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported office staff and operational requirements with administrative tasks.