Terry Filson
Casa Grande,AZ
Summary
Highly-skilled Manager with extensive experience overseeing operations and employees. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
45
45
years of professional experience
Work History
Learning Solutions Associate
Grubhub Holdings Inc.
Tempe, AZ
05.2023 - Current
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Contributed to risk mitigation efforts through careful analysis of potential threats to operations or profitability, recommending appropriate action plans when necessary.
- Collaborated cross-functionally to develop new products, leading to an expanded product portfolio for the company.
Senior Care Specialist
Grubhub Holdings Inc.
Tempe, AZ
02.2022 - 04.2023
- Enhanced customer satisfaction by implementing innovative strategies and providing personalized assistance.
- Managed daily operations while ensuring all policies and procedures were followed consistently by the team.
- Improved overall brand reputation through consistent delivery of exceptional support services, earning various accolades from both internal stakeholders and external reviewers.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Restaurant Supervisor
Caesars Entertainment
Maricopa, AZ
06.2021 - 02.2022
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Placement Representative
Banner Healthcare
Casa Grande, AZ
03.2020 - 06.2021
- Reduced costs with meticulous budget management and resource allocation.
- Boosted productivity by establishing effective communication channels between departments.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
Statewide Placement Coordination Services
State Of Arizona Department Of Child Safety
Phoenix, AZ
03.2019 - 02.2020
- Developed and executed comprehensive program plans, resulting in enhanced service delivery and improved outcomes for children
- Collaborated with multidisciplinary teams to design and implement tailored care plans for children with complex needs.
- Presented program outcomes at industry conferences, showcasing the impact of care coordination services on patient wellbeing.
- Established partnerships with community organizations to expand available resources and services for children in need.
Health Program Manager
State Of Arizona Department Of Child Safety
Phoenix, AZ
09.2016 - 03.2019
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
Human Services Unit Supervisor
State Of Arizona Department Of Economic Security
Casa Grande, AZ
04.2016 - 09.2016
- Improved unit efficiency by streamlining processes and implementing new management strategies.
- Reduced employee turnover rate through effective leadership, communication, and team-building initiatives.
- Achieved higher productivity levels by monitoring performance metrics and providing regular feedback to team members.
- Developed a positive work culture with a strong emphasis on collaboration, innovation, and continuous improvement.
Supply Specialist
US Army
Japan
08.1981 - 08.1984
- Improved supply chain efficiency by streamlining inventory management processes.
- Conducted regular audits of warehouse operations to ensure adherence to safety regulations and proper storage techniques.
- Trained staff on inventory management software, improving overall operational efficiency within the department.
- Managed procurement activities for optimal cost savings, negotiating with vendors for best prices and terms.
Education
Bachelor of Science - Human Service
University of Phoenix
Phoenix, AZ10.2012
Skills
- Microsoft Suite
- Google Suite
- Financial Systems, DAT, HOGAN, MARS, Oracle, various financial reports
- QNXT
- SalesForce
- Zendesk
Accomplishments
Implemented a customer service process that reduced refund requests by 32% and direct labor costs by $2.5 million. Completed in-depth analyses for business.
Improved product sales by 12%, which led to a 20% increase in annual revenue.
Additional Information
Interested in Spring 2024 VET Program for the position of .
Willing to work at the following location:
Tempe, AZ
Chandler, AZ
Available to start on 01 May 2024
Timeline
Learning Solutions Associate
Grubhub Holdings Inc.
05.2023 - Current
Senior Care Specialist
Grubhub Holdings Inc.
02.2022 - 04.2023
Restaurant Supervisor
Caesars Entertainment
06.2021 - 02.2022
Placement Representative
Banner Healthcare
03.2020 - 06.2021
Statewide Placement Coordination Services
State Of Arizona Department Of Child Safety
03.2019 - 02.2020
Health Program Manager
State Of Arizona Department Of Child Safety
09.2016 - 03.2019
Human Services Unit Supervisor
State Of Arizona Department Of Economic Security
04.2016 - 09.2016
Supply Specialist
US Army
08.1981 - 08.1984
Bachelor of Science - Human Service
University of Phoenix