Terry Markham
Travelodge By Wyndham
Covington,VA
2027
years of professional experience
Detail-oriented front desk receptionist with strong customer service skills. Proven ability to manage front desk operations and enhance guest satisfaction.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Work History
Front Desk Receptionist
10 Years 4 Months- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Delivered exceptional customer service by addressing guest inquiries and resolving complaints promptly.
- Trained and mentored new staff on front desk procedures and customer service best practices.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Dietary Aide
- Assisted in preparation and serving of meals to residents, ensuring adherence to dietary guidelines.
- Maintained cleanliness and organization of kitchen equipment and dining areas to uphold hygiene standards.
- Implemented feedback from residents to enhance menu offerings, improving overall satisfaction with meal services.
- Kept all kitchen areas clean, tidy and free of hazards.
- Ensured compliance with state regulations regarding food safety and sanitation practices through regular audits.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Dietary Aide
- Collaborated with nursing staff to accommodate individual dietary restrictions and preferences effectively.
- Supported food inventory management by monitoring stock levels and assisting with ordering supplies.
- Trained new staff on proper food handling techniques and safety protocols within the kitchen environment.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Followed all food safety regulations while preparing meals for patients.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Education
High School Diploma
Skills
Customer service
Attention to detail
Time management
Listening skills
Telephone etiquette
Data entry
Team collaboration
Verbal and written communication
Office organization
File organization
Front office management
Timeline
Front Desk Receptionist
Travelodge By Wyndham
06.2016 - CurrentRead More
Dietary Aide
Woodlands Health and Rehabilitation Center
2012 - 2016Read More
Dietary Aide
Brian Center Health and Rehabilitation
2008 - 2012Read More
Alleghany High School
High School Diploma
Read More