Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terry Miller

Coos Bay

Summary

Dynamic manager with a proven track record in sales strategy and team leadership. Expertise in enhancing customer engagement and retention, driving operational efficiency, and fostering strong client relationships. Also not afraid to get my hands dirty to make things happen.

Overview

22
22
years of professional experience

Work History

Manager, Sales, Finance, IT and Customer Support

Summit Automotive Partners
Delta, CO
06.2004 - 03.2026
  • Led sales strategy development, enhancing customer engagement and retention.
  • Oversaw daily operations of customer support team, ensuring timely resolution of client inquiries.
  • Implemented training programs for staff, improving product knowledge and service quality.
  • Developed performance metrics to evaluate team effectiveness and drive continuous improvement.
  • Analyzed customer feedback data to identify trends, informing product enhancements and service adjustments.
  • Spearheaded process optimization projects, increasing operational efficiency within the sales department.
  • Improved customer retention rates by creating loyalty programs that incentivized repeat business.
  • Optimized the use of CRM software, enabling better tracking of leads, contacts, and deals for increased sales effectiveness.
  • Established strong client relationships by conducting regular follow-ups and maintaining open communication.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Assistant Varsity Softball Coach and Grounds Keepe

Delta High School - Delta County School District
Delta, CO
07.2018 - 11.2024
  • Developed practice plans to enhance player skills and team performance.
  • Assisted head coach in strategizing game tactics and player development initiatives.
  • Coordinated team logistics, including travel arrangements and equipment management.
  • Mentored student-athletes on sportsmanship, teamwork, and personal growth.
  • Assisted in maintaining a safe practice environment by adhering to established safety guidelines, inspecting equipment regularly, and promptly addressing any hazards or concerns.
  • Utilized social media platforms to promote team successes, player highlights, and upcoming events, increasing visibility and support within the community.

Education

No Degree - TV Video Communications

Santa Ana College
Santa Ana, CA

High School Diploma -

Delta High School
Delta, CO
05-1997

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Cross-functional teamwork
  • Project planning
  • Sales techniques
  • Marketing
  • Business development

Timeline

Assistant Varsity Softball Coach and Grounds Keepe

Delta High School - Delta County School District
07.2018 - 11.2024

Manager, Sales, Finance, IT and Customer Support

Summit Automotive Partners
06.2004 - 03.2026

No Degree - TV Video Communications

Santa Ana College

High School Diploma -

Delta High School

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