Terry Morris
Melissa,TX
Summary
Accomplished leader at Lhoist with a proven track record in enhancing sales revenue and operational efficiency. Excelled in relationship building and staff management, driving client satisfaction and team performance. Implemented strategic sales and operational improvements, achieving significant results. Skilled in client relationship management and product knowledge, consistently exceeding sales targets.
Overview
13
13
years of professional experience
Work History
DFW Sales Manager
Lhoist
Fort Worth, TX
01.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to expain sales opportunities.
Regional Operations Manager DFW
Lhoist
Fort Worth, TX
10.2013 - 12.2019
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
- Developed strong relationships with key stakeholders, ensuring continued business success.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Maintained high safety standards throughout the region, minimizing accidents and incidents.
- Led cross-functional teams in pursuing process improvement projects, resulting in increased productivity across departments.
- Negotiated with vendors to improve supply chain efficiency, ensuring timely delivery of products and services.
- Increased operational efficiency, implementing cutting-edge technology solutions across regional offices.
Distribution Manager North Texas Operations
Lhoist
Clifton, TX
02.2012 - 10.2013
- Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
- Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
- Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
- Optimized distribution processes by implementing efficient inventory management systems.
- Implemented safety protocols within the warehouse, reducing workplace incidents and maintaining compliance with OSHA regulations.
- Reviewed transportation invoices for accuracy, identifying discrepancies and ensuring prompt resolution.
- Conducted regular performance reviews for distribution staff, providing constructive feedback and setting goals for improvement.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Improved delivery times with strategic route planning and reallocation of resources.
- Assisted in budget preparation, ensuring effective allocation of resources for optimal distribution performance.
- Led a team of distribution staff, fostering a positive work environment and promoting professional growth.
- Identified and solved complex strategy obstacles to promote growth and guide business direction.
- Participated in industry conferences to stay up-to-date on emerging trends, identifying opportunities for innovation within our own distribution processes.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Operations Supervisor
Lhoist
McKinney, TX
04.2011 - 10.2012
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
Education
Bachelor Of Applied Science - Operations Management
The University of Arizona
Tucson, AZ12.2019
High School Diploma -
Thomas Jefferson High School For Advanced Studies
Rockford, IL05.1991
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Verbal and written communication
- Product Knowledge
- Client Relationship Management
- Goal Setting
- Account Management
- Rapport and relationship building
Timeline
DFW Sales Manager
Lhoist
01.2020 - Current
Regional Operations Manager DFW
Lhoist
10.2013 - 12.2019
Distribution Manager North Texas Operations
Lhoist
02.2012 - 10.2013
Operations Supervisor
Lhoist
04.2011 - 10.2012
Bachelor Of Applied Science - Operations Management
The University of Arizona
High School Diploma -
Thomas Jefferson High School For Advanced Studies