Terry Norton
Milford
Summary
Dynamic sales consultant with a proven track record at Mike Castrucci Chevrolet, excelling in customer relationship management and inventory oversight. Adept at driving sales and fostering client loyalty, I leverage strong communication skills to deliver tailored solutions, ensuring customer satisfaction and repeat business.
Overview
13
13
years of professional experience
Work History
New Car Sales Consultant
Mike Castrucci Chevrolet
Milford
02.2026 - Current
- Welcomed customers on property, addressing their needs and providing solutions.
- Assessed customer concerns to identify and recommend appropriate solutions.
- Conducted follow-ups with customers to foster ongoing relationships.
- Use company software to communicate with customers.
- Manage inventory, keep track of license plates/paperwork/keys.
- Operated company vehicles for transportation tasks.
Service Technician
Ohio Basement Authority
Cincinnati
06.2025 - 11.2025
- Inspect/maintain installed systems.
- Inspect entire home for new issues.
- Identify any new issues and propose our solutions.
- Executed product installations, enhancing customer satisfaction and system performance.
- Conduct 23 appointments a day.
- Managed company vehicle operations to optimize service delivery.
- Monitored vehicle inventory to reduce unnecessary trips to warehouse.
- Operate iPad to demonstrate services, take pay, submit quotes.
- Handle personal checks from customer to company.
Small Business Owner
Superior Wash of Ohio
Cincinnati
05.2021 - 06.2025
- Leveraged fleet washing experience to establish Superior Wash franchise in Cincinnati, Ohio.
- Managed daily operations of a mobile car wash business.
- Formed LLC, opened bank accounts, acquired insurance, created SOPs, hired and trained employees, conducted sales and cold calling to trucking companies, and maintained and repaired vehicles and equipment.
- Trained and supervised staff on service techniques and customer interaction.
- Developed marketing strategies to attract new clients in the local area.
Groundsman
Beach’s Tree
Cincinnati
03.2022 - 06.2022
- Operated chainsaw safely for tree trimming and site clearing.
- Operated skid steer and dingo for site preparation and material handling.
- Assessed job requirements to determine necessary equipment.
- Tied various knots for practical applications, ensuring safety and effectiveness.
Crew Lead/Foreman
The Foundation Specialists
Cincinnati
04.2021 - 02.2022
- Supervised 2-4 crew members on job site to ensure safe and efficient completion of tasks.
- Installed interior French drain system from start to finish, addressing water management needs.
- Install push piers to raise foundation of home.
- Employed steel I-beams to reinforce and stabilize bowing walls.
- Reviewed scope of work and interpreted hand-drawn blueprints with supervisor.
- Understood material needed for the job and loaded it in truck.
- Operated a skid steer to assist with site preparation.
- Met with homeowner and answered any questions regarding scope of work.
General Laborer
The Foundation Specialists
Cincinnati
04.2019 - 04.2021
- Operated heavy equipment for foundation installation and repair tasks.
- Assisted in site preparation by clearing debris and leveling ground.
- Maintained tools and equipment, ensuring readiness for daily operations.
- Prepared work areas and followed safety protocols for basement waterproofing and structural repair projects to meet safety standards.
Operations Manager
Superior Wash
Denver
04.2018 - 04.2019
- Managed daily operations for mobile truck wash company, ensuring smooth service delivery.
- Coordinated employee schedules to optimize staffing levels and meet service demands.
- Executed equipment repairs to sustain operational efficiency and minimize downtime.
- Provided customer support and sales assistance to enhance client satisfaction.
Operation Manager
Superior Wash
Seattle
04.2017 - 04.2018
- Managed daily operations for mobile truck wash company to ensure seamless service delivery.
- Coordinated employee schedules to maintain optimal staffing levels and service efficiency.
- Conducted repairs on equipment to maintain operational efficiency.
- Delivered customer support and sales assistance to improve overall customer satisfaction.
Labor Helper
The Foundation Specialists
Cincinnati
11.2016 - 04.2017
- Supported basement waterproofing and structural repair projects through physical labor, contributing to project completion and client satisfaction.
- Operated hand tools and machinery for various construction tasks.
- Assisted in site preparation for foundation repair projects.
- Collaborated with team members to ensure project efficiency.
Regional Manager
Superior Wash
Cincinnati
01.2016 - 11.2016
- Oversaw operations across Columbus, Cincinnati, and Cleveland to ensure smooth service delivery.
- Communicated with customers in all three locations to address inquiries and enhance satisfaction.
- Facilitated timely billing of work orders to maintain cash flow and client trust.
Operations Manager
Superior Wash
03.2015 - 12.2015
- Scheduled employees to align with payroll requirements and operational needs.
- Maintained equipment functionality to ensure operational continuity.
- Conducted interviews to evaluate candidate qualifications and fit for the team.
Lead Wash Tech
Superior Wash
10.2014 - 03.2015
- Maintained vehicle wash quality standards to uphold company reputation.
- Completed work orders and logged hours accurately to support operational efficiency.
- Transported materials to jobsite using company vehicle, ensuring timely delivery.
Helper
Superior Wash
06.2014 - 10.2014
- Executed high-quality cleaning through proficient operation of pressure washers to ensure thorough service.
- Operated high-pressure washing equipment for vehicle detailing.
- Assisted lead in delivering quality wash to enhance customer satisfaction.
- Collaborated with team members to complete daily washing tasks efficiently.
- Assisted in maintaining cleanliness of wash bays and equipment.
Lead Mold Tech
Icon Property Rescue & Management
Milford
03.2013 - 08.2013
- Executed mold remediation using provided training to ensure effective and compliant results.
- Constructed containment structures to prevent mold spread and protect surrounding areas.
- Transported company vehicle to job sites to ensure timely project execution.
- Reported back to shop at designated time for team coordination.
Education
Criminal Justice -
Darton State College
Albany, GA05-2014
Early Childhood Education -
College of Mount St Joseph
Cincinnati, OH01-2013
Hocking College
Nelsonville, OH05-2012
High School Diploma -
Milford High School
Milford, OH01-2011
Skills
- Automotive sales
- Sales strategies
- Sales forecasting
- Customer relationship management
Personal Information
Authorized To Work: US
Timeline
New Car Sales Consultant
Mike Castrucci Chevrolet
02.2026 - Current
Service Technician
Ohio Basement Authority
06.2025 - 11.2025
Groundsman
Beach’s Tree
03.2022 - 06.2022
Small Business Owner
Superior Wash of Ohio
05.2021 - 06.2025
Crew Lead/Foreman
The Foundation Specialists
04.2021 - 02.2022
General Laborer
The Foundation Specialists
04.2019 - 04.2021
Operations Manager
Superior Wash
04.2018 - 04.2019
Operation Manager
Superior Wash
04.2017 - 04.2018
Labor Helper
The Foundation Specialists
11.2016 - 04.2017
Regional Manager
Superior Wash
01.2016 - 11.2016
Operations Manager
Superior Wash
03.2015 - 12.2015
Lead Wash Tech
Superior Wash
10.2014 - 03.2015
Helper
Superior Wash
06.2014 - 10.2014
Lead Mold Tech
Icon Property Rescue & Management
03.2013 - 08.2013
Criminal Justice -
Darton State College
Early Childhood Education -
College of Mount St Joseph
Hocking College
High School Diploma -
Milford High School