Terry Reynolds
Laurence Harbor,,New Jersey
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
18
18
years of professional experience
Work History
Sales Associate
NJ Carpet Outlet
05.2015 - 09.2023
- Responsible for open/close of store
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Order product as needed.
- Set up installation schedules
Store Manager
K&G Fashion Store
03.2006 - 11.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Education
No Degree - Business
Monmouth College
West Long Branch, NJNo Degree - Business
Rutgers University
New Brunswick, NJSkills
- Sales Development
- Client Account Management
- Customer Needs Assessment
- Complex Problem-Solving
- Store Opening and Closing
- Payment Processing
- Merchandise Display
- Merchandising Knowledge
Timeline
Sales Associate
NJ Carpet Outlet
05.2015 - 09.2023
Store Manager
K&G Fashion Store
03.2006 - 11.2014
No Degree - Business
Monmouth College
No Degree - Business
Rutgers University
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