Terry Terkelsen

• Developed customer service standards and trained personnel to enhance service delivery.
• Developed and implemented customer service policies to improve customer experience.
• Resolved payment processing issues by providing timely customer support.

Investigated and removed illegal electrical bypasses at meters and Edison sources, preventing unauthorized usage.

Coordinated with law enforcement to facilitate prosecution of offenders, enhancing compliance and deterrence.

Testified in court to provide detailed accounts of cases, supporting legal proceedings and reinforcing accountability.

• Supervised loading and unloading of cargo, equipment, and passengers
• Secured pallets, vehicles, and hazardous cargo using tie-down procedures
• Inspected aircraft cargo areas for safety and mission readiness
• Calculated aircraft cargo weight and balance for Air Force missions