Terry Yates
Springfield,TN
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
Red Roof Inn Hotel
Nashville, TN
01.2020 - Current
- Greeting and assisting visitors to ensure a welcoming environment
- Managing multi-line phone system to direct calls efficiently
- Maintaining front desk area to uphold professional appearance
RIDESHARE DRIVER
LYFT
Nashville, TN
06.2019 - Current
- Ensured passenger safety through consistent vehicle maintenance and adherence to traffic regulations.
- Provided exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Navigated efficiently using GPS technology, optimizing routes for timely pickups and drop-offs.
- Monitored performance metrics to enhance ride efficiency and improve overall service quality.
DELIVERY DRIVER
Dominos Pizza Inc.
Nashville, TN
04.2008 - Current
- Conducted routine vehicle inspections, identifying maintenance needs proactively.
- Collaborated with warehouse staff to streamline loading processes and inventory management.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed timely deliveries while adhering to traffic regulations and company policies.
- Maintained accurate records of delivery schedules and customer interactions.
- Navigated routes effectively, optimizing travel time and fuel usage.
- Maintained vehicle cleanliness and operational readiness for safe deliveries.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Verified orders prior to completing deliveries to avoid customer complaints.
DELIVERY DRIVER
RAMTOOL AND SUPPLY
Nashville, TN
05.2013 - 08.2020
- Operated delivery vehicles safely and efficiently across varied routes.
- Managed timely deliveries while adhering to traffic regulations and company policies.
- Maintained accurate records of delivery schedules and customer interactions.
- Assisted in training new drivers on safety protocols and operational procedures.
- Optimized delivery routes to enhance efficiency and reduce fuel consumption.
- Responded to customer inquiries, ensuring high levels of satisfaction through effective communication.
Education
High School Diploma -
EAST ROBERTSON HIGH SCHOOL
Cross Plains, TN05-1981
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Accomplishments
USAF VETERAN 6-83 THRU 2-90
Timeline
Front Desk Receptionist
Red Roof Inn Hotel
01.2020 - Current
RIDESHARE DRIVER
LYFT
06.2019 - Current
DELIVERY DRIVER
RAMTOOL AND SUPPLY
05.2013 - 08.2020
DELIVERY DRIVER
Dominos Pizza Inc.
04.2008 - Current
High School Diploma -
EAST ROBERTSON HIGH SCHOOL