JACQUELINE SHAKES
Fort Myers,FL
Summary
High motivated and committed, very hard working and dedicated. Who processes with experience in restaurants and a being a great sales receptionist. I would like to be a part of your success by offering high professional skills to keep customer welcome and elated, also to make a positive contribution to your success in your organization. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
18
18
years of professional experience
Work History
Server
The Club At The Strand
Naples, United States
10.2021 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Increased sales significantly by upselling higher-end products to customers.
Waitress
Mackinaw Grille
05.2017 - 10.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Waitress
Governor Bradford Restaurant
10.2011 - 11.2011
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
Waitress/Banquet
Naples Beach Hotel and Golf Club
01.2006 - 01.2009
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Maintained flexible work schedule to meet event needs.
Education
Garden All Age -
Norman
Rapid Commerce Certificate in telephone operating - undefined
Waulgrove College
Skills
- Food Safety Standards
- Order Accuracy and Delivery
- Team Player
- Special Requests and Substitutions
- High Volume Dining
- Menu Recommendations
- Cleaning and Sanitizing
- Cool Under Pressure
- Service-Oriented
- Food and Beverage Service
Timeline
Server
The Club At The Strand
10.2021 - Current
Waitress
Mackinaw Grille
05.2017 - 10.2017
Waitress
Governor Bradford Restaurant
10.2011 - 11.2011
Waitress/Banquet
Naples Beach Hotel and Golf Club
01.2006 - 01.2009
Garden All Age -
Norman
Rapid Commerce Certificate in telephone operating - undefined
Waulgrove College
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