Resourceful team player with experience in Account Management and Sales. Well-versed in business organization, implementing strategies, and building customer relationships. Skilled at verbal communication to ensure long lasting customer relationships.
· Collaborated cross-functionally with field counterparts to increase vaccination rates and sales in the Northeast Pharmacy Market
· Utilized Vaccine IQ data to assess areas of opportunity to drive dose growth
· Communicated effectively on a monthly basis with Rite Aid Pharmacy District Managers across 6 states to detect areas of opportunity at store level
· Kept detailed records of customer interactions for optimal traceability
· Developed lasting relationships with customers through consistent communication, resulting in long-term loyalty and expanded client base
Was recognized by Merck Director of Operations- Vaccine Division, Jeff Duffill, "Tess demonstrates strong sales acumen during phone engagements with retail pharmacists. The level of customer engagement that you were able to achieve was that of a very tenured PVAR. The fact that your customer interaction was at a high level speaks to your ability to effectively implement the "Challenger Sales Model."