Tess Brico
Charlotte,NC
Summary
Proven to excel in customer-focused environments, I leveraged my effective multitasking and empathy skills at Bonefish Grill Restaurants to enhance dining experiences. Demonstrating a keen ability to manage reservations and inquiries efficiently, I significantly contributed to maintaining high service standards, showcasing my commitment to excellence and resilience in fast-paced settings. As I have been working at my first job for an extended period of time, I value stability and relationship building in the workplace which I have found has made a good effect on my employment adaptability throughout the years.
Overview
2
2
years of professional experience
Work History
Hostess
Bonefish Grill Restaurants
09.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Kept the front area neat and clean upon guest's arrival.
Education
Associate of Arts - Liberal Arts And General Studies
South Piedmont Community College
Monroe, NC05.2025
Skills
- Customer Service
- Logical and reasonable problem solving skills
- Excellent written and oral communication skills
- Complaint Handling
- Phone Etiquette
- Cleanliness Maintenance
Photographer
I took up photography in middle school and ever since then I have been building a cliental, a portfolio, and have been striving to have it as a source of income. I am very passionate about it and it is a great outlet for me.
Timeline
Hostess
Bonefish Grill Restaurants
09.2022 - Current
Associate of Arts - Liberal Arts And General Studies
South Piedmont Community College
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