Tessa Gates

• Promote and sell portfolio of Continence Care products; conduct competitor analysis to achieve sales quota.
• Develop and maintain account plans by analyzing territory trends, sales and reports; identify customer needs and discuss issues to help organization achieve annual sales goal.
• Network and build relationships with key opinion leaders within skilled facilities in territory.
• Travel to accounts in person to provide product education and implement the Convatec portfolio into office teaching platform.
• Overachieving sales quotas and maximizing business opportunities through diligence and hard work.

Leadership and Recognition

• Exceeded sales targets by transforming a declining territory, closing at 88% of target in 2022 to YTD Oct at 267% of target by focusing on accounts that were using competitive products.
• Top Continence ISA based on sales and MBO goals YTD October 2023 vs target.
• Inside Sales Trainer for Continence, leading in the development of several training materials to include - Program Summary, Call Guide and other training materials.
• Subject matter Expert for Definitive, effectively assisting colleagues in navigating and getting the best use of the platform.
• Collaborated with DME reps to get Convatec business in accounts with no prior use.

• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Successfully grew a declining territory, exceeding my yearly goal by 17% in 2020.
• Brought lapsed accounts back to active status and providing additional revenue.
• Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
• Provided product demonstrations to share features, answer questions and overcame concerns.
• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
• Efficiently resolved sales, service and account issues to maximize customer satisfaction.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.

• Expanded territory coverage by strategically identifying and targeting high-potential accounts.
• Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
• Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
• Brought a consistently declining territory finishing at 88% in 2023 to overachieving sales quota with 102%.