Tessa Gilmour
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Hula's Modern Tiki
10.2021 - Current
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Sales Associate
Orange Theory
10.2020 - 08.2023
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Participated in team meetings and training sessions regularly for continuous professional development.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Trained newly hired employees on front desk procedures and business operations
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ12.2024
High School Diploma -
Ann Sobrato High School
Morgan Hill, CA06.2021
Skills
- Guest Relations Management
- Customer Satisfaction
- POS System Operation
- Order Management
- Exceptional communication
- Interpersonal skills
- Time management
- Team collaboration
- Reliable and Responsible
Skills
- Google Workspace
- Word
- Excel
- Social Media Management
- Slack
Timeline
Restaurant Server
Hula's Modern Tiki
10.2021 - Current
Sales Associate
Orange Theory
10.2020 - 08.2023
Bachelor of Arts - Psychology
Arizona State University
High School Diploma -
Ann Sobrato High School
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