Tessa Jefferson
Calico Rock,AR
Summary
Customer Associate experienced in delivering high-quality service and enhancing customer satisfaction. Dependable, hardworking, and caring individual. Experienced in helping and working with people, managing daily responsibilities, maintaining organized environments, and providing friendly, dependable support. Brings strong communication skills, patience, time management, and a willingness to help wherever needed. Eager to contribute to a positive, safe, and welcoming learning environment for young children.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Remember when antique mall
03.2014 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Provided tailored advice and assistance to customers, addressing special needs and preferences.
- Assisted customers with inquiries large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in the workplace.
Education
Norfork High School
Norfork ARArkansas State University Mountain Home
Mountain home ARSkills
- Sales expertise
- Customer relationship management
- Inventory management
- Staff Management
- Employee training
- Call management
- Complaint resolution
- Team collaboration
- Self-management
- Telephone etiquette
- Inventory management
Timeline
Assistant Manager
Remember when antique mall
03.2014 - Current
Norfork High School
Arkansas State University Mountain Home