Tessa Mathwig
Tucson,AZ
Summary
Dynamic Insurance Specialist with proven expertise at Trinity ENT & Facial in processing claims and ensuring timely submissions. Skilled in HIPAA compliance and documentation, I excel in critical thinking and policy knowledge, enhancing patient care and operational efficiency. Recognized for fostering collaboration and maintaining confidentiality in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Insurance Specialist
Trinity ENT & Facial
05.2024 - Current
- Processed insurance claims efficiently, ensuring timely reimbursements for patient services.
- Maintained accurate records of patient interactions and claims submissions in electronic systems.
- Maintained confidentiality of patient finances, records, and health statuses.
- Collaborated with healthcare providers to verify insurance eligibility and benefits.
Caretaker
N/A
01.2024 - 10.2025
- Provided compassionate care and support to my client, ensuring comfort and safety.
- Assisted in daily living activities, promoting independence and dignity for individuals.
- Collaborated with healthcare professionals to develop personalized care plans.
- Monitored health conditions, promptly reporting changes to appropriate personnel.
- Maintained cleanliness and organization of living spaces, enhancing overall environment quality.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
Optometric Technician
Lock Family Eye Care
10.2018 - 01.2024
- Conducted pre-examination tests, ensuring accurate patient data collection for eye assessments.
- Assisted optometrists in performing comprehensive eye exams, enhancing patient care quality.
- Managed patient scheduling and follow-up appointments, improving office efficiency and patient flow.
- Educated patients on contact lens usage and care, fostering informed decision-making regarding vision health.
- Trained new staff on operational procedures and customer service protocols, enhancing team performance.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Sales Associate
World Market
08.2014 - 11.2018
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained inventory accuracy through regular stock counts and organized displays to optimize sales opportunities.
- Trained new staff on sales techniques and operational procedures, fostering a collaborative team environment.
- Implemented effective merchandising strategies that increased product visibility and customer engagement.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Collins-Maxwell High School
Maxwell05-2013
Skills
- Documentation skills
- Reporting skills
- Health insurance
- Critical thinking
- Policy Knowledge
- HIPAA compliance
Timeline
Insurance Specialist
Trinity ENT & Facial
05.2024 - Current
Caretaker
N/A
01.2024 - 10.2025
Optometric Technician
Lock Family Eye Care
10.2018 - 01.2024
Sales Associate
World Market
08.2014 - 11.2018
High School Diploma -
Collins-Maxwell High School