Tessa Mroz
Merrillville,IN
Summary
At Walgreens, I excelled as a Pharmacy Customer Service Representative, boosting customer satisfaction through expert insurance verification and exceptional interpersonal skills. My proactive approach in managing medication records and streamlining pharmacy operations underscored my commitment to confidentiality and efficiency, marking me as a key asset in a fast-paced pharmacy setting.
Overview
4
4
years of professional experience
Work History
Pharmacy Customer Service Representative
Walgreens
08.2021 - Current
- Took special orders in person and over telephone, generating additional revenue every month.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Compiled and organized patient medication records for easy access and review.
- Maintained clean and organized pharmacy environment, adhering to safety and sanitation protocols.
- Greeted customers, answered questions and provided assistance with product selection.
- Assisted pharmacists with the preparation of medications, including counting tablets and labeling bottles.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Operated cash register to process payments from customers.
- Verified patient insurance coverage and eligibility for prescription medications.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Bachelor of Arts - Sociology
Saint Mary's College
Notre Dame, IN05-2027
High School Diploma -
Merrillville High School
Merrillville, IN06-2023
Skills
- Insurance verification
- Pharmacy law
- Confidentiality compliance
- Labeling prescriptions
- Processing payments
- Stocking shelves
- Cash handling accuracy
Timeline
Pharmacy Customer Service Representative
Walgreens
08.2021 - Current
Bachelor of Arts - Sociology
Saint Mary's College
High School Diploma -
Merrillville High School
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