Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Tessa Petersen

Papillion,NE

Summary

Dynamic and results-oriented professional with extensive experience in customer service and multitasking, notably at Hail Varsity Club. Excelled in high-pressure environments, seamlessly integrating guest relations and operational efficiency. Demonstrated expertise in conflict resolution and cleanliness, significantly enhancing guest satisfaction and workplace harmony.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Hail Varsity Club
La Vista, NE
05.2022 - 07.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Play Care Attendant

Dogtopia
Omaha, NE
03.2021 - 07.2021

Ensure well-being of customers' pets.

Monitored and ensured safe behavior of dogs in the play area for extended periods.

Provided nourishment and hydration for each pup.

Maintained cleanliness of kennels and managed waste disposal.

I would do laundry, take out the facility’s trash, mop floors, and prepare the dogs’ breakfast for the next morning.

Restaurant Hostess

Texas Roadhouse
Papillion, NE
03.2019 - 03.2020
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Education

Bachelor Of Nursing - Nursing

University of Nebraska Medical Center
Omaha, NE

Some College - Nursing

University of Iowa
Iowa City, IA

High School Diploma -

Papillon South High School
Papillion, NE
12.2020

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Complex Problem-solving
  • Relationship building
  • Guest relations
  • Memory retention

Accomplishments

1. I have started my own women’s health and wellness company

2. I have attended Academy of Future Medical Leaders Conference

Certification

1. Certified Nursing Assistant

2. Basic Life Support certification

Timeline

Restaurant Hostess

Hail Varsity Club
05.2022 - 07.2023

Play Care Attendant

Dogtopia
03.2021 - 07.2021

Restaurant Hostess

Texas Roadhouse
03.2019 - 03.2020

Bachelor Of Nursing - Nursing

University of Nebraska Medical Center

Some College - Nursing

University of Iowa

High School Diploma -

Papillon South High School
Tessa Petersen