Tessa Petersen
Arlee,MT
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Sales Lead
Misti Svoboda Agency- State Farm
10.2022 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals. Increasing agency sales by $23,000 annually
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Assistant Store Leader
Scheels All Sports
08.2021 - 10.2022
- Recruited and hired talented individuals bringing depth and experience to organization.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Trained new-hires on inventory and selling technique procedures to better service customers and increase annual sales by $250,000.
- Implemented inventory control measures to reduce shrinkage and improve store profitability.
Specialty Shop Manager
Scheels All Sports
06.2020 - 08.2021
- Managed inventory control for optimal product availability, resulting in fewer stockouts and increased sales to over $1,000,000 annually.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Coached sales team in consultative sales approach, leading to increased revenues and market growth.
Second Floor Support
Scheels All Sports
10.2019 - 06.2020
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Collaborated with team members to maintain a clean, organized work environment.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing 14 departments backroom storage, and updating pricing information.
Transportation Services Representative
Holland America Line
04.2019 - 09.2019
- Handled escalated customer complaints professionally, resolving issues to maintain positive relationships with patrons.
- Optimized space utilization by regularly reviewing and adjusting parking lot layouts based on demand patterns of 20-60 coaches daily.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
Education
Some College (No Degree) -
Aims Community College
Greeley, CO 08.2017 - 05.2019
High School Diploma -
Ralston Valley Senior High School
Arvada, CO05.2017
Skills
- Cross-selling techniques
- Sales Planning
- Account Management
- Teamwork and Collaboration
- Relationship Building
- Stock management
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
Timeline
Sales Lead
Misti Svoboda Agency- State Farm
10.2022 - Current
Assistant Store Leader
Scheels All Sports
08.2021 - 10.2022
Specialty Shop Manager
Scheels All Sports
06.2020 - 08.2021
Second Floor Support
Scheels All Sports
10.2019 - 06.2020
Transportation Services Representative
Holland America Line
04.2019 - 09.2019
Some College (No Degree) -
Aims Community College
08.2017 - 05.2019
High School Diploma -
Ralston Valley Senior High School
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsPaid time offCertification
- Certified Life, Health, Property, and Causality insurance producer, Misti Svoboda Agency- October 2022 to Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 25 staff members.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Targeted Development - Met with coworkers and management to discuss team member's progress and to determine priorities and resource needs.
Languages
English
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
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