Tessa Petit
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
02.2024 - Current
- Delivered exceptional in-flight service, ensuring passenger comfort and satisfaction.
- Conducted safety demonstrations, adhering to FAA regulations and company policies.
- Managed emergency situations, providing calm guidance and support during cabin disturbances.
- Monitored cabin environment for safety compliance, addressing issues proactively as needed.
Server
Saje Kitchen
04.2023 - 08.2025
- Delivered exceptional customer service in high-volume restaurant environment.
- Managed multiple tables efficiently, ensuring timely and accurate order delivery.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
Financial Supervisor (Remote)
Family First Life
04.2019 - 02.2024
- Providing supplemental life and accidental products to protect members of the labor unions, credit unions, associations, and their families
- Participated in ongoing proprietary product training and certifications to become more of an asset and advance my knowledge in problem solving, CRM software, and customer service.
- Oversaw preparation of corporate balance sheets, income statements and other financial reports.
Resident Screening (Hybrid)
Yardi Systems, Inc
07.2018 - 05.2019
- Set attainable daily, weekly and monthly goals and game plans for the grievance department.
- Cross-trained new team members, resulting in 17% increase in customer satisfaction ratings from the time I was hired.
- Record customer interactions, details of inquiries, complaints or comments, as well as actions taken within the company's CRM system.
- Engaged with customers through live chat, email, and phone with the goal of establishing a relationship and ensuring they feel satisfied with the service they received before ending the interaction.
- Successfully multitasked while navigating various functions of the company's service management system.
- Resolved customer problems by clarifying issues, researching and exploring answers and alternative solutions.
Lifestyle Consultant
Aspire Lifestyles
07.2016 - 07.2018
- Assisted over 40 clients daily with their needs and concerns via phone, email, web chat, and fax
- Coordinated internally with operations and logistics to maintain knowledge of new and upcoming products.
- Used quality assurance and operational data to ensure accuracy of customer scripts and proper escalation of issues to department supervisors.
Education
Bachelor's - Finance
University of Massachusetts - Lowell
05.2018
Associate of Arts - Liberal Arts
Middlesex Community College
Bedford05.2016
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Food and beverage service
- Time management
- Professional appearance
- Efficient serving
Timeline
Flight Attendant
Delta Air Lines, Inc
02.2024 - Current
Server
Saje Kitchen
04.2023 - 08.2025
Financial Supervisor (Remote)
Family First Life
04.2019 - 02.2024
Resident Screening (Hybrid)
Yardi Systems, Inc
07.2018 - 05.2019
Lifestyle Consultant
Aspire Lifestyles
07.2016 - 07.2018
Associate of Arts - Liberal Arts
Middlesex Community College
Bachelor's - Finance
University of Massachusetts - Lowell