Tessa Pizzella
Winter Garden,FL
Summary
I am dynamic and confident. A self-starter. Orderly and methodical. Strong organizational skills. Listens and communicates efficiently. Sociable, responsible, and enjoys working with people. Persistent, determined, motivated, and goal-oriented. A believer in loyalty to corporate culture and growing companies.
Overview
6
6
years of professional experience
Work History
Receptionist
Animal Clinic of Windermere
05.2022 - 08.2024
- Greeting and welcoming patients with sincerity and a smile
- Answering phone calls and returning emails
- Scheduling an average of 15 appointments per day using Cornerstone software with less than 5% cancellations
- Informing the veterinarian on duty of any emergencies that require urgent attention
- Issuing invoices for treatment and prescribed medication after each consultation
- Receiving and verifying payments after each consultation
- Oversaw an inventory of over $100,000 worth of in house products and managed both sales and restocking processes
- Staying up to date with changing policies and procedures
- Providing feedback to management
Intern
EmployerNomics
08.2023 - 12.2023
- Attend weekly sales classes and meetings
- Facilitated the updates of client information in PEO Matchmaker with a data entry track record of never taking more than 24 hours for an average of 10 entries per week
- Understand the various functions of Human Resources
Intern
UBS Financial Services
05.2023 - 08.2023
- Assists financial advisors with daily tasks such as updating excel sheets and financial documents
- Work on projects that have real impacts on clients
- Communicate and work well within a team
- Analyze problems and come up with ideas to make a decision
- Helps create campaigns
Sales Associate
Lilly Pulitzer
03.2020 - 05.2022
- Lilly Pulitzer's Lilly of the Month award for August 2020
- Assists with daily sales of the Lilly Pulitzer retail store
- Understand the overall concept of the Lilly Pulitzer brand, including the lifestyle, the customer, the merchandise and the heritage
- Build and cultivate effective relationships with the customer
- Create an exceptional in store experience consistent with company culture
- Deliver an optimistic, high energy, team oriented and wowing store atmosphere
- Exhibit and share strong product knowledge with the customer and employees
- Maintain high standards of the store's appearance
- Maintain the integrity of the inventory
- Help in meeting the daily quota
Receptionist
Porsche South Orlando
09.2019 - 02.2020
- Receives incoming calls and determines the nature of each call
- Answers basic inquiries and takes messages
- Meet and greet customers in a professional manner
- Becomes familiar with CDK & CRM databases
- Arranges café/customer lounge area
Receptionist
Mercedes-Benz of Buffalo
08.2018 - 07.2019
- Receives incoming calls and determines the nature of each call
- Answers basic inquiries and takes messages
- Meet and greet customers in a professional manner
- Becomes familiar with CDK & CRM databases
- Serve as a backup to the sales department cashier
- Arranges café/customer lounge area
- Assist with filing duties and other administrative tasks as needed
Education
B.A.S. - Business and Organizational Leadership
Valencia College
12.2023
High School Diploma -
Buffalo Academy of the Sacred Heart
06.2019
Skills
- Interpersonal, external, verbal, written, and phone communication
- Managing customer engagement and relations
- Proficiency with computer systems
- Data entry
- Point of sale technology
- Call center
- Professional persona
- Marketing
- Sales
- Accounting
- Leadership
- Time management
- Problem solving
- Adaptability
- Scheduling and appointment setting
- Prospecting
- Automotive service
- Administrative support
Timeline
Intern
EmployerNomics
08.2023 - 12.2023
Intern
UBS Financial Services
05.2023 - 08.2023
Receptionist
Animal Clinic of Windermere
05.2022 - 08.2024
Sales Associate
Lilly Pulitzer
03.2020 - 05.2022
Receptionist
Porsche South Orlando
09.2019 - 02.2020
Receptionist
Mercedes-Benz of Buffalo
08.2018 - 07.2019
B.A.S. - Business and Organizational Leadership
Valencia College
High School Diploma -
Buffalo Academy of the Sacred Heart
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