Tessa Wine
Denver,NC
Summary
Dedicated Community Director with a strong focus on enhancing property conditions and ensuring resident satisfaction. Expert in balancing the needs of property owners while maintaining seamless operations. Known for rapid conflict resolution and effective crisis management, contributing to a harmonious living environment. Career goals include further advancing community engagement and operational efficiency.
Overview
7
7
years of professional experience
Work History
Community Director
Landmark Properties
Pineville, NC
09.2021 - Current
- Maintained accurate records of financial transactions, including rent collections, security deposits, and other income sources.
- Prepared monthly reports detailing financial performance data, such as revenue growth, expenses incurred.
- Resolved tenant complaints quickly and effectively, while ensuring customer satisfaction.
- Managed all maintenance requests from tenants in a timely manner.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Processed evictions when necessary, in accordance with state laws and procedures.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Supervised maintenance and contractors to promote timely turnovers after move-outs.
- Monitored tenant compliance with lease terms and regulations.
Customer Relations Manager
Keffer Volkswagen
04.2019 - 08.2021
- Built and maintained strong business relationships with key decision makers at client companies
- Identified new sales opportunities and provided insights into client strategies and goals
- Generated new business through current client relationships and referrals
- Ensured all actions from calls were recorded and followed up, resulting in a 95% customer satisfaction rate.
Client Care Executive
Hendrick Lexus
01.2018 - 02.2019
- Developed and maintained strong relationships with assigned clients by providing exceptional customer service and understanding their unique needs and requirements
- Acted as the primary point of contact for client inquiries, providing timely and accurate information
- Prioritized every client's unique needs, cementing long-term relations and upholding the brand promise.
Skills
- Appfolio
- Communication
- Salesforce
- ELEAD
- Excel
- Account Management
- Tenant relations
- Business Administration
- Staff Management
- Payment Collection
- Lease Renewals
- Fair housing mandates
- Knowledge of leasing and market conditions
- Maintenance Coordination
- New Construction
- Multi-family property management
- Administrative Support
- Property Inspections
- Business Development
- Attention to Detail
- Data Entry
- Yardi systems
References
References available upon request.
Timeline
Community Director
Landmark Properties
09.2021 - Current
Customer Relations Manager
Keffer Volkswagen
04.2019 - 08.2021
Client Care Executive
Hendrick Lexus
01.2018 - 02.2019
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