BRIAN ALLEN
Dallas
Summary
Resourceful professional in property and real estate management, known for high productivity and efficiency in task completion. Possess specialized skills in tenant relations, financial oversight, and property maintenance. Excel in negotiation, communication, and problem-solving, ensuring smooth operation and client satisfaction.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
ASSISTANT COMMUNITY DIRECTOR
Highmark Residential
Dallas
01.2024 - Current
- Drive resident retention and satisfaction by generating renewal offers, executing lease agreements, and building strong, lasting relationships with residents.
- Develop and execute monthly marketing strategies to drive occupancy, increase traffic, and enhance community engagement.
- Manage rent collections, reduce delinquencies, and coordinate eviction proceedings in alignment with company policies and legal requirements.
- Results-driven Property Manager with 10+ years of experience in multifamily communities. Proven ability to support property operations, lead teams, enhance resident satisfaction, and contribute to high occupancy and strong financial performance.
- Handled administrative tasks like preparing new contracts and managing month-end closing process.
- Conducted property tours for prospective residents, generated new leads, and processed rental applications.
- Assisted in managing resident relations and addressing concerns promptly.
PROPERTY MANAGER
Allied Property Management
Chicago
01.2022 - 01.2024
- Partner with project managers to oversee renovation projects from planning through completion, ensuring adherence to budget, timeline, and quality standards.
- Oversee daily operations, including service requests, make-ready coordination, and construction activities to maximize property performance and resident satisfaction.
- Lead team meetings and performance evaluations to drive staff development, productivity, and engagement.
- Improve property profitability through strategic cost control, inventory management, and revenue optimization.
- Developed marketing strategies to attract prospective tenants effectively.
- Assisted in budgeting and financial planning for property operations.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
PROPERTY MANAGER
CLK Multifamily Management
Chicago
01.2021 - 11.2021
PROPERTY MANAGER
ICON Property Management
01.2012 - 01.2020
- Prepare and deliver monthly project status and budget reports, providing actionable insights for management and stakeholders.
- Facilitate clear, professional communication with residents, vendors, and property owners to maintain strong relationships and operational transparency.
- Oversee project documentation and change orders to ensure accuracy, compliance, and smooth project execution.
- Administer HUD, Section 8, and Affordable Housing programs, ensuring compliance with federal regulations and maximizing occupancy.
- Ensure adherence to fair housing laws, company policies, and local regulations.
- Train, mentor, and support staff to maintain high performance and operational efficiency.
- Develop and execute marketing initiatives to increase occupancy and attract qualified applicants.
- Managed tenant relations and responded to inquiries effectively.
- Oversaw property maintenance and coordinated repairs with vendors.
- Administered lease agreements and maintained accurate tenant records.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Education
Associate of Arts - Child Development
The Chicago School of Professional Psychology
Chicago, IL 09.2024 - 03.2026
Skills
- Yardi
- RealPage
- Knock
- Property Management
- Leasing
- Budgeting
- Financial Reporting
- Exceptional Customer Service
- HUD/Section 8
- LIHTC
- Rent Manager
- Leadership
- AppFolio
- Microsoft Office
- Effective communication and conflict resolution
- Customer service
- Project management
- Relationship building
- Conflict resolution
- Team leadership
- Community engagement
- Rent collection
- Occupant retention
- Revenue development
- Resident relations
- Resident satisfaction
- Task prioritization
- Reliability
References
Available upon request
Timeline
Associate of Arts - Child Development
The Chicago School of Professional Psychology
09.2024 - 03.2026
ASSISTANT COMMUNITY DIRECTOR
Highmark Residential
01.2024 - Current
PROPERTY MANAGER
Allied Property Management
01.2022 - 01.2024
PROPERTY MANAGER
CLK Multifamily Management
01.2021 - 11.2021
PROPERTY MANAGER
ICON Property Management
01.2012 - 01.2020