Sherry Jones
Wake Forest,NC
Summary
Knowledgeable Community Assistant with strong track record in helping maximize occupancy rates and reduce turnover through positive communication and skilled community management. Handles conflicts effectively through solution-oriented approach. Connects positively with residents to keep accounts current and minimize unsavory behaviors.
Overview
22
22
years of professional experience
Work History
Assistant Community Director
Highmark Residential
04.2002 - Current
- Successfully transitioned and worked for for three management companies through sale and due diligence.
- Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
- Managed the eviction process.
- Increased resident satisfaction by addressing and resolving concerns promptly and professionally.
- Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless resident transitions.
- Developed strong relationships with residents, leading to high renewal rates and positive community atmosphere.
- Maintained a high occupancy rate through effective marketing strategies and thorough follow-up with prospective residents.
- Managed administrative functions like month-end close and lease preparation.
- Ensured compliance with fair housing regulations while assisting prospects with the leasing process for a diverse community environment.
- Supported Community Director in various administrative duties such as reports, resident issues. market surveys, updating make ready report, and online listings for optimal visibility.
- Trained new team members on company policies and procedures, contributing to efficient operations and consistent customer service experiences. Mentor to the region for new hires.
- landmark Assistant Property Manager of the year-2009.
Skills
- Yardi
- AMSI
- Knock
- Bluemoon
- Yieldstar
- Rentcafe
- Smartent
- Rent Debt
- Canva
- Soci
- Canva
- Soci
- Canva
- Soci
Timeline
Assistant Community Director
Highmark Residential
04.2002 - Current
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