Tetiana Antonova
Alexandria,VA
Summary
Detail-oriented professional with extensive experience in administrative support for legal departments, specializing in document management and interpretation of legal documents. Effectively manages multiple priorities while ensuring high accuracy and organization. Committed to contributing to team success by taking on additional responsibilities.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Server
Restaurant Our Mom Eugenia
Shirlington,VA
08.2022 - Current
- Bussed and reset tables to ensure cleanliness and a welcoming environment for guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Developed strong relationships with regular customers by engaging in friendly conversations and providing personalized service. with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to uphold positive reputation and customer satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
Front Desk Concierge
URBN Playground
Alexandria,VA
10.2023 - 02.2024
- Greeted visitors and customers upon arrival, provided assistance, and answered questions to enhance customer experience and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations via phone, in person, and computer, ensuring accurate confirmations for guests.
- Maintained concierge book, offering visitors curated local information to enhance their stay.
Caregiver
Home Link Care LLC
Vienna, VA
01.2016 - 11.2019
- Maintained clean personal areas and prepared nutritious meals to enhance client health and well-being.
- Turned and positioned bedbound patients to prevent bedsores and ensure optimal comfort.
- Built strong relationships with clients to deliver emotional support and companionship.
- Identified and reported changes in patients' health status to case manager to facilitate timely interventions.
Legal Assistant
Geo Service+
Dnipro, Ukraine
03.2010 - 02.2011
- Coordinated office scheduling while tracking deadlines, motions, and key dates to ensure timely case management.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Researched statutes, decisions, legal articles, and codes.
- Scheduled appointments and updated clients on case progress to maintain strong communication and support.
- Delivered essential information to clients via phone, email, and mail to keep them informed and engaged.
Education
Bachelor - Investigative Prosecutor's Faculty
Odesa National Academy of Law
Odesa, Odesa Region, UKRAINE04-2007
Skills
- Customer Service
- Guest Relations
- Guest services
- Front Office Support
- Shift Scheduling
- Sales Reporting
- Order Processing
- Table Service
- Health Standards
- Inventory Management
- Customer Feedback
- Customer Feedback
Certification
Certificate Of Personal Caregiver, Precious Care At Home Services Inc. completion,2016
Certificate of QA Analyst, Comprehensive Software Tester/completion,2017
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
Yoga, cleaning, cooking.
My Yoga classes helps me creates mental clarity and calmness,relaxes the mind and sharpens concentration.
My cooking teaches me to be more patient and creative.
My cleaning this more than a hobby)))Its like an Art. I put many skills into this hobby-time management ,establishing place for things and attention to the details.
Timeline
Front Desk Concierge
URBN Playground
10.2023 - 02.2024
Server
Restaurant Our Mom Eugenia
08.2022 - Current
Caregiver
Home Link Care LLC
01.2016 - 11.2019
Legal Assistant
Geo Service+
03.2010 - 02.2011
Bachelor - Investigative Prosecutor's Faculty
Odesa National Academy of Law