Teukialupe Kanongataa
Swissport
Seattle
2
Languages
8
years of professional experience
Proven problem-solver with strong organizational skills, adept at enhancing guest experiences and ensuring compliance with company policies. Recognized for effectively managing complex situations while maintaining attention to detail and fostering positive relationships with customers.
Possesses versatile skills in project management, customer service, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Work History
Passenger Service Agent
1 Year 8 Months- Processed passenger check-in, verified travel documents, and issued boarding passes accurately.
- Assisted gate operations by coordinating boarding, seating changes, and final passenger counts.
- Resolved customer inquiries regarding baggage, connections, and flight status with professionalism.
- Monitored departure timelines and communicated updates to passengers and airline teams.
- Supported baggage handling procedures, including tagging, tracing, and irregularity reporting.
- Enforced airport security and airline policies during boarding and check-in activities.
Customer Service Agent
1 Year 6 Months- Assisted guests with check-in, boarding, and flight information using airline reservation systems.
- Resolved travel disruptions by rebooking itineraries and coordinating alternate arrangements.
- Processed baggage issues, claims, and special service requests with accuracy and empathy.
- Explained fare rules, policies, and airport procedures to support smooth passenger experiences.
- Supported team workflow by adapting quickly to schedule changes and priority updates.
Employment Specialist
4 Years 5 Months- Coordinated individualized employment plans, aligning clients with disability to their goals with job opportunities and workplace expectations.
- Guided clients with disability through application, interview, and onboarding steps with clear, practical coaching.
- Monitored and supervised job performance, resolving workplace issues and reinforcing retention strategies with employees and supervisors.
- Recognized client employment barriers and devised strategies to resolve.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Coached clients through job readiness, workplace expectations, and daily task performance.
Lead Night Auditor
2 Years 8 Months- Audited nightly folios, reconciling room charges, payments, and ledger balances for accurate financial reporting.
- Oversaw overnight front desk operations, resolving guest inquiries and ensuring smooth late-arrival check-ins.
- Reconciled credit card settlements, cash drawers, and shift paperwork to maintain audit integrity.
- Prepared daily revenue, occupancy, and discrepancy reports for management review.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Looked over pending check-ins and payment processes to complete closing procedures.
Education
High School Diploma
Skills
Passenger assistance
Customer service management
Baggage handling
Strong organization
Cash management
Documentation verification
Problem-solving
Microsoft office
Computer reservation software
Attention to detail
Customer service
Languages
English
Full Professional
Tonga
Full Professional
Timeline
Passenger Service Agent
Swissport
03.2025 - 11.2026Read More
Customer Service Agent
Alaska Airlines
11.2023 - 05.2025Read More
Lead Night Auditor
Hampton Inn & Suites By Hilton
02.2020 - 10.2022Read More
Employment Specialist
Assets Inc
02.2019 - 07.2023Read More
San Mateo High School
High School Diploma
Read More