Tevita Pulu
Edmonds
Summary
Dynamic Specialty Care Coordinator with a proven track record at Atria Health Institute, excelling in care coordination and patient relations. Expert in EMR/EHR and billing operations, I enhance patient experiences while optimizing clinical workflows. Committed to delivering exceptional service and ensuring compliance, I drive operational efficiency and support revenue cycle success.
Overview
7
7
years of professional experience
Work History
Specialty Care Coordinator
Atria Health Institute
01.2025 - Current
- Coordinated scheduling, diagnostics, referrals, and follow-up care across multi-specialty providers to enhance patient experience
- Partnered with physicians to optimize patient panels and clinical workflows
- Facilitated coordination across care, hospitality, and operations teams to streamline patient care processes
- Delivered concierge-level service to high-profile members with discretion and professionalism
- Supported Medical Director with imaging, labs, and diagnostic ordering
- Processed billing, invoices, and superbills while resolving patient inquiries to ensure accurate and timely care
Accounts Receivable Specialist
eXp Realty
01.2023 - 01.2025
- Managed AR processes for accurate reconciliation, posting, and timely reporting
- Resolved discrepancies to enhance billing cycle efficiency
- Generated reports that provided financial insights for informed decision-making
Provider Intake / Revenue Specialist
Patterns Behavioral Services
01.2019 - 01.2023
- Verified insurance eligibility and secured prior authorizations
- Facilitated billing operations and managed collections processes to ensure accuracy and timely payments
- Coordinated medical records and ensured compliance with HIPAA standards
- Tracked clinic performance metrics and utilization to identify trends and inform operational decisions
Education
Business Studies -
Los Medanos College
Skills
- Care Coordination
- Concierge Patient Experience
- Patient Relations
- Patient scheduling
- Referral management
- EMR/EHR
- Insurance Verification
- CPT/ICD-10
- Billing
- Billing operations
- Revenue Cycle
- Diagnostic ordering
- Microsoft Office
Personal Information
Title: Concierge Healthcare Coordinator | High-Touch Patient Experience Specialist
Timeline
Specialty Care Coordinator
Atria Health Institute
01.2025 - Current
Accounts Receivable Specialist
eXp Realty
01.2023 - 01.2025
Provider Intake / Revenue Specialist
Patterns Behavioral Services
01.2019 - 01.2023
Business Studies -
Los Medanos College