Tevon Gordon
Jacksonville
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Professional with robust experience in customer support and solutions. Skilled in resolving complex issues, fostering positive client relationships, and driving team collaboration. Strong adaptability, communication, and problem-solving abilities ensure effective responses to evolving customer needs. Reliable and focused on delivering exceptional results and continuous improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Solutions Representative
Ally Bank
Jacksonville, FL
04.2025 - Current
- Negotiated payment plans with clients to reduce outstanding balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Health Insurance Agent
Blue Cross and Blue Shield
Jacksonville, FL
09.2019 - 09.2024
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Assisted members to enhance current plans with supplemental benefits to boost sales.
- Explained coverage options to potential policyholders, answering questions or concerns.
Sales Associate
ABC Fine Wine & Spirits
Tallahassee, FL
09.2018 - 02.2019
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Increased purchase amounts by cross-selling with similar products.
Crew Trainer
McDonald's
Saint Augustine, FL
04.2014 - 08.2015
- Instructed new team members on correct procedures for operations.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
High School Diploma -
Allen D Nease Senior High School
Ponte Vedra, FL05.2014
Skills
- Teamwork and collaboration
- Database management: Salesforce, Advantage, PDP
- Updating customer accounts
- Customer research
- Skip tracking
- Negotiation and resolution
- Account management
- Billing and collections best practices
Certification
Licensed Health Insurance Agent - 4 years
Timeline
Customer Solutions Representative
Ally Bank
04.2025 - Current
Health Insurance Agent
Blue Cross and Blue Shield
09.2019 - 09.2024
Sales Associate
ABC Fine Wine & Spirits
09.2018 - 02.2019
Crew Trainer
McDonald's
04.2014 - 08.2015
High School Diploma -
Allen D Nease Senior High School