Teyona Brown
Birmingham Orthodontics
Birmingham,AL
6
years of professional experience
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Patient-focused Clinical Services Coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Work History
Front Desk Receptionist
4 Months- Coordinate daily patient flow between the front desk and clinical staff to support smooth visit transitions.
- Maintain accurate patient records and update visit information promptly after each appointment.
- Greet patients and families professionally, creating a welcoming first point of contact at the office.
- Schedule appointments and confirm visit details to help keep the daily calendar organized.
Receptionist
8 Months- Managed patient scheduling and appointment confirmations to enhance workflow efficiency.
- Processed patient intake forms and verified insurance information for accuracy.
- Coordinated communication between medical staff and patients to improve service delivery.
- Trained new reception staff on office protocols and customer service best practices.
- Maintained organized patient records using electronic health record (EHR) systems.
Clinical Services Coordinator
1 Year 4 Months- Provided support to clinical staff in the coordination of patient care services.
- Developed and maintained relationships with external providers, hospitals, and other health care organizations.
- Coordinated patient admissions, transfers, discharges, and follow-up activities.
- Maintained accurate records of patient visits and medical histories.
Retail Sales Associate
2 Years 4 Months- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
Education
High School Diploma
Skills
Patient Assistance And Service
Physician Assistance
Patient Flow Coordination
Medical Records Maintenance
Recordkeeping And Documentation
Technical Support
Microsoft Office Expertise
Customer Service-Oriented
Critical Thinker
Timeline
Front Desk Receptionist
Birmingham Orthodontics
07.2026 - CurrentRead More
Receptionist
Southview Medical Group PC
10.2025 - 06.2026Read More
Clinical Services Coordinator
Seale Harris
10.2022 - 02.2024Read More
Retail Sales Associate
Lowes Home Improvment
06.2020 - 10.2022Read More
Pleasant Grove High School
High School Diploma
Read More