Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nichole Ferrel

Santa Rosa,CA

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Santa Rosa Orthopedics
10.2022 - 04.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Processed medical insurance claims and payments.

Telemetry Monitor Technician

Sutter Health
07.2022 - 10.2022
  • Administered testing with electrocardiogram for patients experiencing events and as screening tool.
  • Educated patients on testing and preparation steps prior to procedure.
  • Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
  • Communicated with healthcare workers and physicians concerning test results.
  • Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
  • Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training.
  • Tracked findings of procedures such as EKGs using manual and automated recording devices.

Records Specialist

Gordon Medical
05.2015 - 09.2019
  • Maintained and updated records through dedicated digital database.
  • Followed confidentially regulations to maintain privacy.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Created and implemented standard operating procedures for records handling.

Education

Certified Medical Assistant - Medical Assisting

Cal Regional
Santa Rosa, United States
04.2024

Basic Arrhythmia Certification - Basic Arrhythmia

Santa Rosa Junior College
Santa Rosa, CA
01.2022

High school graduate -

Ridgway High School
01.2016

Skills

  • Medical Terminology
  • Patient-Focused Care
  • Patient Flow Management
  • Medical Billing
  • HIPAA Compliance
  • Medical Office Administration
  • Procedure Assistance
  • Electronic Medical Records

Timeline

Front Desk Receptionist

Santa Rosa Orthopedics
10.2022 - 04.2023

Telemetry Monitor Technician

Sutter Health
07.2022 - 10.2022

Records Specialist

Gordon Medical
05.2015 - 09.2019

Certified Medical Assistant - Medical Assisting

Cal Regional

Basic Arrhythmia Certification - Basic Arrhythmia

Santa Rosa Junior College

High school graduate -

Ridgway High School

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Nichole Ferrel