T'ffani Gascoigne
Miami Gardens,FL
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
10
10
years of professional experience
Work History
Manage all aspects of operations
Ups Store
Miami Dade County, FL
01.2021 - Current
- Notarize documents
- Provide management support
Strategic Memories
Apprenticeship
North Miami, FL
04.2023 - 07.2024
- Performed cost analysis on potential investments or initiatives.
- Monitored progress against goals and adjusted plans as needed.
- Tracked performance of campaigns across multiple channels such as email, web, mobile.
- Analyzed industry trends and identified opportunities for business growth.
- Created presentations to showcase strategy results, insights, and recommendations.
Oversee an assigned customer base
Teleperformance
Fort Lauderdale, FL
01.2019 - 12.2020
- Solve customer issues via telephone
- Train new employees
Organize client files
Global Response
Fort Lauderdale, FL
03.2018 - 12.2018
- Resolve customer issues via telephone
- Relieve in supervisory role
Perform daily basic needs for newborns and assist toddlers with preschool requirements
Caregiver
Various Cities, FL
01.2017 - 03.2018
- Manage time and create daily curriculum as well as weekend activities
- Provide nightly care and oversight
Lead and Cashier
Checkers
Miami, FL
03.2017 - 08.2017
- Served more than 100 guests a day at a fast pace, accurately and efficiently
- Resolved guests' concerns and conflicts amongst coworkers
- Prepared ingredients needed to complete recipes
Cashier
Dunkin Donuts
Stuart, FL
03.2016 - 08.2016
- Greeted customers and responded to customers' inquiries of products
- Received and processed payment accurately
- Maintained a clean and organized working environment
Treasurer/ Coordinator
Dwayne Bowe Foundation
Davie, FL
01.2015 - 08.2016
- Collected, counted, and calculated money to give profit report to organization's board
- Planned and implemented fundraising events
- Delegated tasks and directed volunteers during events and meetings
Education
High School Diploma -
Fort Pierce Central High School
Fort Pierce, FL08.2022
Skills
- Customer Service
- Leadership
- Communication
- Conflict Resolution
- Computer Literacy
- Organizing
- Financial Management
- Business Development
References
- Mr. Carlos, Past Employer - Checkers, 305-579-2137
- Mrs. Smith, Past Employer - Dunkin Donut, 772-288-6533
- Pastor Miller, Family Friend, 305-573-5711
Timeline
Strategic Memories
Apprenticeship
04.2023 - 07.2024
Manage all aspects of operations
Ups Store
01.2021 - Current
Oversee an assigned customer base
Teleperformance
01.2019 - 12.2020
Organize client files
Global Response
03.2018 - 12.2018
Lead and Cashier
Checkers
03.2017 - 08.2017
Perform daily basic needs for newborns and assist toddlers with preschool requirements
Caregiver
01.2017 - 03.2018
Cashier
Dunkin Donuts
03.2016 - 08.2016
Treasurer/ Coordinator
Dwayne Bowe Foundation
01.2015 - 08.2016
High School Diploma -
Fort Pierce Central High School
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