Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Thaddeus Howard

West Sacramento,CA

Summary

Positive and upbeat Desk Agent, successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Overview

11
11
years of professional experience

Work History

Front Desk Agent

Holiday Inn Hotel Sandton
Sacramento, CA
01.2023 - 12.2023
  • Verified accuracy of room rates and other charges during check-in process.
  • Assisted with check-in and check-out procedures for guests.
  • Verified customer credit to establish payment method for accommodations.
  • Issued room keys and escort instructions to bellhops.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
  • Resolved customer complaints promptly and courteously.
  • Ensured that all safety regulations were followed according to company standards.
  • Computed bills, collected payments and made change for guests.
  • Provided excellent customer service while upholding company policies.

Sales Associate

Finish Line
Sacramento, CA
11.2017 - 03.2018
  • Used technology resources to assist customers in locating and selecting items.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Handled customer complaints in a professional manner.
  • Recommended, selected and located merchandise based on customer desires.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Cashier/ Floater

Goodwill Industries of Southeastern Wisconsin Inc.
Folsom, CA
01.2016 - 10.2017
  • Collected payments and provided accurate change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Issued receipts, refunds, credits or change due to customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.

Warehouse Worker/Loss Prevention

Sears
Sacramento, CA
09.2014 - 01.2016
  • Reported any damaged or defective products to supervisor immediately.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Organized warehouse space to maximize efficiency and safety.
  • Secured items in truck by strapping over protective padding.
  • Staged and sorted multiple types of products for loading.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Operated forklifts to fill or empty overhead spaces.
  • Used pallet jacks to move items to and from warehouse locations.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Inspected incoming shipments for damage or discrepancies; recorded information on specified forms and reports.
  • Transported materials and pallets between areas.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Identified potential shoplifters and alerted management.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Conducted daily security patrols of store premises to ensure safety and compliance with laws and regulations.
  • Maintained high levels of alertness throughout shifts.
  • Performed physical searches of individuals suspected of shoplifting or other criminal activities on store property.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.

Inkjet Operator

Capital Mail
Sacramento, CA
08.2012 - 09.2015
  • Monitored printer operations to detect malfunctions and make necessary repairs or adjustments.
  • Assisted in troubleshooting complex problems related to the operation of the inkjet printer equipment.
  • Implemented quality control measures to to check projects for accuracy and efficiency.
  • Enabled printing by loading materials and setting inking mechanisms to complete work orders.
  • Assessed inventory and ordered new ink, paper and other materials to keep supplies stocked.
  • Maintained adequate productivity by setting and enforcing deadlines.
  • Examined printed copy for correct ink density, position on paper and registration.
  • Reported any safety hazards or issues that could affect proper functioning of the machine to management immediately.

Education

High School Diploma -

River City High School
West Sacramento, CA
06.2005

Skills

  • Credit and Cash Payments
  • Guest Relations
  • Problem-Solving Skills
  • Cash Handling
  • Guest Services
  • Customer Service
  • Clerical Duties
  • Hospitality Services
  • Pallet Jacks
  • Basic Mathematics

Affiliations

I am a basketball enthusiast. I love to play and watch the game. I have joined several tournaments and our team came in second place. I love to listen to and write my own music and beats. I have a very calm demeanor and work well with others. I love to mentor and talk to young people. I have a seventeen year old son who is an exceptional young man and my proudest achievement, he will be attending college next year.

Timeline

Front Desk Agent

Holiday Inn Hotel Sandton
01.2023 - 12.2023

Sales Associate

Finish Line
11.2017 - 03.2018

Cashier/ Floater

Goodwill Industries of Southeastern Wisconsin Inc.
01.2016 - 10.2017

Warehouse Worker/Loss Prevention

Sears
09.2014 - 01.2016

Inkjet Operator

Capital Mail
08.2012 - 09.2015

High School Diploma -

River City High School

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Thaddeus Howard