Thaddeus Potvin
Las Vegas,NV
Summary
Professional in customer relations with strong expertise in managing client interactions and driving satisfaction. Experienced in conflict resolution, communication, and developing lasting client relationships. Known for collaborative approach and delivering consistent results. Skilled in team leadership, problem-solving, and adapting to evolving needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Relations Manager
Barclays
Henderson, NV
01.2023 - 09.2025
- Provide outstanding customer service for Barclays.
- Answered customer telephone calls regarding existing accounts
- Responded to questions and concerns about service, and escalate calls appropriately
- Counseled customers on the benefits and rewards of the card that they have with Barclays.
- Consistently improved customer satisfaction through expert resolution of conflicts, issues and concerns.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Assisted customer telephone calls for partners, Hawaiian Airlines, Jetblue, and all other partners when needed for overflow calls.
Flex Tech Post Harvest/cultivation
Silver State Wellness
Las Vegas, NV
11.2020 - 09.2022
- Trim any and all cannabis that needs to be trimmed.
- Help harvest plants when the time comes to.
- Package product into grams, eighths, quarters and more depending on needs.
- Roll prerolls and package them.
- Help with cloning when needed.
- Assist with transplanting from clones into veg. Then from veg to the grow rooms.
- Defoliation on the grow rooms when required by schedule.
Preroll Manager
Gravitas Nevada Ltd
Las Vegas, NV
09.2017 - 11.2020
- Train and produce prerolls.
- Grind product to be used for prerolls.
- Fill thumper/knock box with cones and product.
- Train coworkers to use shredder or Cuisinart for grinding.
- Train coworkers to use thumper or knock box.
- Properly train coworkers on how to pack, fold and cut cones.
- Clean and prepare area for new product.
- Assist with other departments if necessary.
Customer Loyalty Team
Customer Loyalty Team - Zappos Family of Companies
Las Vegas, NV
04.2015 - 07.2017
- Provided outstanding customer service for Zappo's.
- Answered customer telephone calls regarding existing accounts
- Responded to questions and concerns about service, and escalate calls appropriately
- Counseled customers on options for service and coverage and upgraded service.
- Consistently improved customer satisfaction through expert resolution of conflicts, issues and concerns.
- Maintained up-to-date knowledge of systems, brands sold on the website.
- Cross-trained and provided back-up for other customer service representatives when needed.
Education
Massage Therapy - Massage Therapy
Nevada School of Massage Therapy
Las Vegas, NV06-2006
High School Diploma -
Nelson McIntyre Collegiate
Winnipeg, MN06-1998
Skills
- Strong work ethic
- Quality assurance
- Workload management
- CRM software proficiency
- Attention to detail
- Schedule management
- Customer service
- Problem-solving
- Team member training
- Team management
- Conflict management
- Customer needs assessment
Certification
- Forklift Certified
- Driver's License
- Non-CDL Class C
- Drivers License
Languages
English
Bilingual
Timeline
Customer Relations Manager
Barclays
01.2023 - 09.2025
Flex Tech Post Harvest/cultivation
Silver State Wellness
11.2020 - 09.2022
Preroll Manager
Gravitas Nevada Ltd
09.2017 - 11.2020
Customer Loyalty Team
Customer Loyalty Team - Zappos Family of Companies
04.2015 - 07.2017
Massage Therapy - Massage Therapy
Nevada School of Massage Therapy
High School Diploma -
Nelson McIntyre Collegiate
Additional Information
Authorized to work in the US for any employer