Thaddeus Schaff
Vancouver,WA
Summary
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication with both guest and coworkers alike, fostering productive and positive workplace.
Overview
7
7
years of professional experience
Work History
Shift Lead
Craft Cannabis
Vancouver
06.2024 - Current
- Supervised daily operations, ensuring adherence to quality standards and efficient workflow.
- Trained and mentored new team members on operational procedures and customer service protocols.
- Implemented process improvements that enhanced service speed and accuracy during peak hours.
- Coordinated shift schedules to optimize staffing levels and maintain productivity targets.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Lead
Burgerville
Vancouver, WA
07.2020 - 06.2024
- Supervised daily operations, ensuring adherence to high quality standards and efficient workflow.
- Trained and mentored new team members on operational procedures and customer service protocols.
- Resolved customer inquiries and complaints promptly, fostering a positive dining experience.
- Monitored inventory levels, placing orders to prevent shortages while minimizing waste.
- Conducted regular team meetings to communicate updates, expectations, and performance feedback.
- Collaborated with management to develop strategies for enhancing overall store performance.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Driver Helper
UPS
Vancouver
11.2019 - 01.2020
- Assisted drivers with package loading and unloading, ensuring timely deliveries.
- Communicated effectively with team members to streamline delivery processes.
Summer Camp Counselor
Camp Namanu
Sandy
06.2019 - 08.2019
- Developed lesson plans tailored to diverse age groups, enhancing educational experiences during camp programs.
- Facilitated daily recreational activities for campers, ensuring engagement and safety throughout sessions.
- Supervised staff and volunteers, fostering a collaborative environment that promoted teamwork and effective communication.
Education
Bachelor of Science - Nursing
Clark College
Vancouver, WA12-2027
High School Diploma -
Skyview
Vancouver, WA06-2019
Skills
- Employee training
- Team motivation
- Conflict resolution
- Workplace safety
- Guest service
- Coaching and mentoring
- Inventory management
- Self-reflection and growth mindset
- Time management
- Decision-making
Accomplishments
- Achieved $3 Million in sales in one yea, nearly doubling profits in 2023-24 by introducing a new training module and regiment for in house operations.
- Supervised team of 30 staff members in one kitchen during events.
- Became a medicinal cannabis consultant so I can help patients greater understand their consumption and needs.
- Paid for my schooling as I've been going, hence gaps in education.
Timeline
Shift Lead
Craft Cannabis
06.2024 - Current
Shift Lead
Burgerville
07.2020 - 06.2024
Driver Helper
UPS
11.2019 - 01.2020
Summer Camp Counselor
Camp Namanu
06.2019 - 08.2019
Bachelor of Science - Nursing
Clark College
High School Diploma -
Skyview