Thadius Hampton
Houston
Summary
Dedicated shift leader with proven expertise in employee training, cash handling, and health code compliance. Committed to enhancing customer satisfaction and team collaboration, ensuring smooth operations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Shift Leader
Minuti Coffee
Houston
11.2024 - 01.2026
- Supervised daily operations to ensure smooth coffee shop service.
- Evaluated employee performance, providing tailored feedback to enhance individual growth.
- Trained new baristas on beverage preparation and customer service techniques.
- Assisted general manager with operational strategies and implementation of company initiatives.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Trained and motivated employees to develop professional skills and improve service quality.
- Delegated work to staff, setting priorities and goals.
Customer Service Cashier
Smashburger
Houston
09.2021 - 05.2022
- Processed customer transactions efficiently and accurately at a fast-paced restaurant.
- Processed cash, credit, and digital payments accurately to ensure smooth transactions.
- Resolved customer inquiries and concerns promptly to maintain high satisfaction levels.
- Guided customers in menu selections and accommodated special dietary requests to enhance their dining experience.
- Maintained cleanliness and organization of the cashier area throughout shifts.
- Collaborated with team members to ensure timely service during peak hours.
- Maintained the cleanliness of the checkout area by sweeping floors and emptying trash cans.
- Organized and replenished shelves, racks, and bins with new merchandise to maintain inventory levels.
Education
High School Diploma -
Energy Institute High School
Houston, TX06-2022
Skills
- Staff scheduling
- Employee training
- Food safety standards
- Inventory management
- Customer service
- Team collaboration
Timeline
Shift Leader
Minuti Coffee
11.2024 - 01.2026
Customer Service Cashier
Smashburger
09.2021 - 05.2022
High School Diploma -
Energy Institute High School