Thai Pham
Amarillo,TX
Summary
Strategic operations professional with 14+ years in client management, business development, and process coordination. Expert in managing complex workflows, analyzing needs, and fostering cross-departmental collaboration to drive business objectives. Experienced in customer relations, vendor coordination, documentation, and CRM systems, aiming to leverage these strengths in a growth-oriented organization.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Senior Sales Consultant
Brown Automotive Group LP
Amarillo, TX
01.2012 - Current
- Analyze customer needs and present tailored solutions that align with budget and operational requirements.
- Maintained detailed client records and sales pipeline activity in Salesforce CRM, enhancing visibility and tracking of sales processes.
- Coordinate with finance, inventory, management, and service departments to ensure efficient deal execution and customer satisfaction.
- Maintain detailed client records and sales pipeline activity through Salesforce CRM and internal systems.
- Build long-term client relationships resulting in repeat business, referrals, and strong retention.
- Developed long-term client relationships, driving repeat business, referrals, and retention.
- Assist in onboarding and mentoring new team members on systems, workflow, and customer processes.
- Earned recognition for consistently delivering high performance and exceptional customer satisfaction.
- Led strategic sales initiatives to enhance customer engagement and drive revenue growth.
- Developed comprehensive training programs for junior sales consultants to improve product knowledge and sales techniques.
- Analyzed market trends to identify opportunities for business expansion within competitive automotive sectors.
- Fostered relationships with key clients, resulting in increased loyalty and repeat business through personalized service.
- Implemented CRM systems to streamline communication, track leads, and enhance sales forecasting accuracy.
- Collaborated with marketing teams to design targeted campaigns that effectively reached diverse customer segments.
Power Washing Services
Independent Business Owner
Amarillo, TX
01.2021 - 01.2025
- Implemented improvements in daily business processes to facilitate effective scheduling, accurate budgeting, timely invoicing, and strengthened customer relations.
- Managed daily business operations including scheduling, budgeting, invoicing, and customer communications.
- Coordinated residential and commercial projects, consistently meeting deadlines and upholding quality standards.
- Developed repeat business through dependable service, communication, and client satisfaction.
- Cultivated repeat business through reliable service and strong client communication, enhancing client satisfaction.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
Education
Bachelor of Business Administration - General Business
West Texas A&M University
Canyon, TX01-2025
Associate of Arts - General Studies
Amarillo College
Amarillo, TX01-2020
Skills
- Sales Strategy Development
- Sales Performance Analysis
- Account Management
- CRM Systems (Salesforce)
- Vendor management
- Workflow management
- Negotiation skills
- Team collaboration
- Time management
- Customer Service Excellence
- Microsoft Office
- Bilingual: English & Spanish
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
Certification
- Multiple-Time Salesperson of the Month
- Recognized for High Customer Satisfaction Scores
- Automotive Sales Training Program Certified
Languages
Spanish
Full Professional
Timeline
Power Washing Services
Independent Business Owner
01.2021 - 01.2025
Senior Sales Consultant
Brown Automotive Group LP
01.2012 - Current
Associate of Arts - General Studies
Amarillo College
Bachelor of Business Administration - General Business
West Texas A&M University